Collaborated with fiscal team to develop & manage $20 million annual budgetConducted monthly financial reporting to Executive Leadership for regional operations Oversaw annual licensing for multiple residential & service types, including Waiver, Intermediate Care Facility, Adult Training Facility, Family Living and Home & Community SupportsRecruited, Lead & Supervised 6 Program DirectorsResponsible for effective oversight of 28 community homes and one 17 bed facilityIndirectly supervised over 300 employeesOversaw re-opening of two adult day programs for over 75 individualsContributed to Strategic Plan Development workgroupParticipated in social media communications task force along with the Social Media Marketing MangerAdministered programs through an organizational structure which resulted in efficient and effective operationsEnsured services were of the highest possible quality and quantity Presented programs and services to the community, including public appearances and management of local public relations

Reported directly to CEO on progress of open strategic projects related to operational policies, objectives and initiativesOversaw strategic growth and business development activitiesConducted market analysis in potential growth areasCollaborated with CEO & Executive team in analyzing, identifying & implementingactions that continuously improved clinical processesReviewed, updated and implemented clinical compliance proceduresPartnered with Human Resources to facilitate staff developmentRecruited, interviewed and recommended for hire clinical staffCollaborated on internal complaint & incident investigations

Responsible for overall operational performance and improvement Initiated strategic plan analysis and redeploymentCollaborated with marketing department in brand awareness and growth initiativesCompleted client intake and on boarding Supervised Director of Nursing, Operations and Scheduling teamsDecreased staff overtime and late call insMaintained state regulatory compliance component

Directed operations for organization with $17M annual revenue. Strategic plan development in collaboration with Board Of Directors.Budget Development & implementation.Oversaw Staff Development, IT, HR, Facilities Maintenance, and Outpatient Therapy Clinic.Developed a Quality Systems Process Improvement program.Participated as Senior Staff member on Board meetingsCoordinated Board Property Committee meetings, preparing agenda and materials in collaboration with the Executive Director.Oversaw implementation of compliance plan policies and compliance committee.Reduced billing time from 4 weeks to 3 days by implementing electronic medical records to expedite scheduling, billing and reimbursement.Forecasted staffing, recruitment, hiring and contracting for Occupational, Physical, Speech Therapy & Front Office staff.Initiated Compliance, Ethics, Fraud, Waste & Abuse, and HIPAA training.Responded to complaints and investigated alleged violations of regulations, policies, and procedures.Analyzed and made recommendations for systemic corrections of violations.Periodically reported to Board of Directors regarding security and privacy risks. Identified potential areas of compliance vulnerabilities and visible breach risks .Worked with IT Manager to protect electronic personal health information.Consulted with council to resolve significant legal and financial compliance issues.Participated in development of business plan resulting in a outpatient therapy clinic.Secured Centers for Medicare and Medicaid Services (CMS) certification.Managed day-to-day clinical operations.Oversaw Medicaid, Medicare, and private insurance contracting, credentialing, & authorizations.Insured agency transitioned to ICD-10 compliance.Ensured compliance with Medicaid/Medicare standards of participation for licensing, Department Of Labor, OSHA, and EEOC.Managed Care Organization contract administration.Completed safety audits to decrease Workman's Comp medical claims.

Opened 2 outpatient pediatric therapy clinicsDeveloped marketing strategy for expansionOversaw day to day clinical operations and practice management: scheduling, strategizing, and managing budgetary responsibilities to insure achievement of business goals.Ensured Medicaid, Medicare and private insurance authorizations, billing and reimbursement fees are captured.Forecasted staffing needs, recruit, hire and supervise contract and employed Occupational, Physical, and Speech Therapy staff.Ensured compliance with federal and state Medicaid/Medicare, ORF/CORF standards of participation for initial and ongoing licensure as outpatient therapy rehab.Qualified Intellectual Development Professional (QIDP)Oversaw residential and day services for 35 adults with mental disabilities.Coordinated medical, behavioral and psychiatric services. Ensured compliance with federal and state regulations.Responsible for team compliance with Individual Personal Care Plans.

Ensured compliance with federal (CMS) and state (HHSC) health & life safety codes. Supervised residential and day services for 35 adults with IDD.Participated in accreditation surveys, allegation & compliant investigations.Ensured development and implementation of individual support plans in compliance with waiver program requirementsPromoted to Vocational Coordinator, combining two positions saving expenses & man hours. Directed 10 staff in vocational training setting & staff of 3 group homes

Locate and secure services for 35 individuals with mental disabilities. Coordinate vocational, medical, and psychiatric services. *Supervise residential Support Staff. Develop, analyze, and implement individual service plans.

Ensured compliance with federal (CMS) and state (HHSC) health & life safety codes. Supervised 24 hour residential staff at two group homes.Participated in accreditation surveys, allegation & compliant investigations.Ensured development and implementation of individual support plans in compliance with waiver program requirements

Public presentations and seminars to educate and attract new clients.Established and maintained personal client base of multiple financial products.Recruited and trained potential team mates.

Purchased and managed $2 million inventory of elite aircraft spares.Organized contractual responsibilities with civilian vendors.Supervised a team of deployment readiness specialists.