Paul Eng Email & Phone Number

• Contribute to writing new X12 EDI specifications for clients purchasing from suppliers.• Host discovery workshops for new and prospective clients in the discovery phases for business process review and to gather requirements, creating the overall solution design and project scope.• Build relationships with prospective customers and 3rd parties as the primary technical sales consult, attending 90% of all onsite or remote sales meetings.• Write specific work instructions that can be adapted to customer’s SOP.• Provide onsite and remote consulting and training to tailor best practices and usage of TrueAuto.

Shorewood, Wi

• Mentor and train new support specialists on the operation and support of Base2 products.• Gather custom requirements and recommend and create hardware and design workflow, then coordinate with developers to ensure deliverables adhere to customer expectations.• Acted as primary contact for functional audit as a new Honda authorized EDI software provider.• Write and update work instructions and user manuals of products for the automotive industry.• Provide paid consultation of Base2, as well as database archival and server migration services.• Administer 100% of all onsite or remote paid user training of the products of the department.• Research causation and resolution of a wide variety of escalated technical issues.• Increase usability and reduce Base2 user error by recommending security & access control setup.• Available on-call every third week for billable after hours and weekend extended Base2 support.

Grafton, Wisconsin, United States

• Triaged both new and existing support calls and emails by prioritizing time sensitive issues.• Researched, tested, resolved and documented technical issues.• Configured hardware such as RDS, RF, and batch scanners as well as label printers and scales. • Knowledgeable on many specific EDI and supplier requirements (ex. Honda, GM, Ford, Chrysler).• Facilitate supplier to OEM relationships by configuring and testing client specialized functionality.• Connected remotely to file and database servers to perform maintenance and software upgrades.• Achieved increased automation for customers by determining new uses for existing scan hardware.

Milwaukee, Wi

• Share command over five lower enlisted soldiers• Contribute substantial input into operations during field training exercises• Assemble and operate field showers and laundry for over four hundred soldiers• Combat Life Saver qualified

Milwaukee, Wi

• Proctored graduate level comprehensive exams• Responded to students during lectures as a teacher’s aid for a Photoshop Web Design class• Graded projects and exams as a teacher’s aid for a Database Management class• Lectured in a professor’s place as a teaching assistant for a HTML Web Design class• Identified needs and solved problems regarding network, printing, communications, and computing issues• Implemented information service projects within specified deadlines• Fulfilled spontaneous needs by building instructor consoles, faculty machines, and servers• Planned physical infrastructures such as conference rooms for multimedia

Franklin, Wi

• Responded promptly to any technical issue in a Harley Davidson Distribution Center: AS/400 support, office hardware and software assistance, and wireless maintenance• Managed accounts within a Novell, Active Directory, and AS/400 system network• Monitored the servers for anomalies affecting production in the facility• Troubleshot, formatted and supported machines in both the factory and offices• Tracked and updated asset inventory information database

Shorewood, Wi

• Serviced customers on the sales floor• Answered calls from customers, and placed follow up calls• Attended to the network, PC’s, database, updates, and security

Master Of Business Administration (M.B.A.)

Bachelor’S Degree, Science In Information Studies