Mission Investigation Team Events offer entertaining themed corporate events centered around investigation and problem-solving, all with a secret service flair. These dynamic experiences are designed to engage participants in exciting challenges while promoting teamwork and creativity in a fun, immersive environment.

• Building on my strategy to relaunch my corporate consulting in team development, offering team training and consultation, to include employee health & wellness awareness and company culture.

Via Agency :Maintenance Booking Support Associate Kinto Multi Brand - via Agency January 2024 – August 2024 Working with large corporate and public service vehicle fleet customers the Maintenance Booking Support Team predominately take telephone calls, administer emails and online requests to make maintenance, service and MOT booking requests with garages and dealership throughout the UK.• I moved to this role internally to assist the team management in gaining a good start in achieving their SLA’s, KPI’s and long term goal of winning Kinto UK Team of the year 2024.• I supported the team by learning the basics of the booking system and taking a respectable level of phone calls within a few days. Progressing to working the email boxes and administering task management.• In partnership with Kinto UK and the recruitment agency I was presented with temporary employee of the month, February 2024.Customer Support & Administration Kinto One - via Agency May 2023 – January 2024I joined an under staffed help desk team working to answer phone calls, correspond with customers via email and process administration as part of a vehicle leasing/mobility solutions company.• I quickly became the prominent call taker, reliving pressure on the two other team members.• Promptly learnt IT systems and administration processes to request contract changes, process vehicle collections or sales, escalate issues and complains.• With the help desk team increasing to six members I helped, where applicable, new starters with any queries and questions they or their customers had.

Via Agency :Working as part of the connections telephony team, the first point of contact for customers wishing to have a new electricity connection, alteration to equipment, or supply, and related enquires.• Talking to customers to help guide them through the application processes with a focus on achieving high quality customer service levels and productivity targets.• Logging job requests by establishing the connection locations, plotting and saving maps and collating the requirements of works to aid the Designers and Engineers to produce accurate quotations.• Completing job request as customers call in with further information. Approved for signing off/clock starting Service Level Agreements in ‘’record timing’’.• Encouraging and supporting new starters getting on the phone and finding their way around the systems and departments.

Via Agency :Handling incoming calls within a national organisation servicing contracts with high profile health insurance companies along with NHS patients.• Cancelling and rearranging appointments on behalf of customers following company guidelines and procedures.• Escalating issues with internal departments to resolve customer concerns and complaints.• Learning internal call handling systems whilst maintaining close attention to data security and protection.

Via Agencies :A role carried out on various house building sites, making an income whilst forming my business ownership restart strategy which was severally hindered and then cancelled by the Covid-19 outbreak.• Following instructions to complete tasks, along with using my own initiative to help finish and complete properties in line with tight deadlines.• Customer service – carrying out snagging jobs, painting, item replacement or repairs as required.

Needing a living in a hurry and having contacts who deliver 5 days training courses in the rope access industry I was quickly working at height self employed undertaking building and historic ship maintenance and renovations in various UK locations.• Carrying out a range of manual tasks in hard to reach places – learning to use a range of tools and equipment, ensuring safety and compliance to strict regulations.• Trusted to work sensibly and safely, individually or as part of a team.

OnUp Team Development was the vision of Consultant & Facilitator Paul Robertson. With a realistic, down to earth and objective approach Paul is an open, unpretentious individual with a straight forward and natural approach to people.OnUp Team Development brings a great deal of skills, experience and understanding together to Design and Facilitate Active Events and Learning relevant to the participants and their working environment. OnUp Help to Achieve: Efficient, Resilient and Committed Teams of Professional Individuals.

A Pop up Jobseeker support project with funding secured from the DWP Department of Work & Pensions and Wandle Housing Association.At the heart of our programmes we worked with participants to help them arrange and conduct video interviews with a range of businesses and business people in the industries they were interested in, building a video database available as research tool for others.This enabled them to find out more about businesses, people and the industries they wished to work in and extended participants networking and job hunting skills also adding to their individual stories, increasing employability.Programmes were ran over a six week period with an emphasis on Work Experience.Along with the planning and delivery of pre project Team Bonding and Selection Events I advised and supported creative jobseekers to search for employment opportunities in the creative industries over the 6 week programmes.I facilitated and monitored group dynamics. Co-ordinated attendance, equipment, resources and sub suppliers.

Planned, organised and delivered Climbing Holidays in Czech Republic marketing at UK climbing walls, relevant websites and printed media.Bed, Breakfast and lunch included. 5 Days & Nights Participant collection from and returned to Prague airport + transport throughout. Guided Climbing, hospitality, risk assessed and put to the test.• Most dramatically with a helicopter evacuation of fallen customer from the rocky depths of a beach and birch forest. Fortunately, no bones were broken.

Upon completing am Adventure Leadership training course I continued working with the charity to deliver adventurous and inspirational activities and events to young people and adults from all walks of life on a regular basis.• Delivered rewarding corporate team building events, facilitating challenges and activities.• Monitored and oversaw all health and safety responsibilities ensuring adherence to legal regulations, practices, processes and risk assessments.

Working at the head office for the southern region with a 24hr-7day call centre, CCTV network monitoring systems and controls for all water management systems it was a very professional environment to work in.• Delivering exceptional customer service being the first point of contact for all system users in the southern region and for external partners such as the Met Office.• I quickly gained a thorough understanding for the agency’s IT systems and devises co-ordinateding maintenance requirements and repairs with the teams engineers.• I conducted one-2-one's with all new employees across the southern region as part of the onboarding process. I introduced them to the IT systems, issued user names, helped setup passwords and explaining how to get help when needed.

A role within an outgoing call centre delivering the sales campaign for BT Genie mobile phones, the predecessor of O2.• Joining the company at an early stage of a blue-chip start-up campaign I had an opportunity to design, plan and deliver coaching and support strategies to encourage sales and manage my team of up to 16 individuals.• I introducing new agents to the IT systems, sales procedures, software and sales techniques progressively. Facilitated regularly team meetings, delivered monthly one-2-one's on schedule and handle disciplinary matters professional.• Along w• Additionally to the role I wrote calling scripts and arranged user interfaces liaising with IT and software engineers. And on occasions I presented group interviews and helped select new sales agents.

A consultancy specialising in human resources training, coaching and development. Offering qualifications in association with the Chartered Institute of Personnel & Development (CIPD) along with National Vocational Qualifications in administration and customer service.My role entailed dealing with incoming enquiries and making outgoing prospecting calls building on potential customers using IT Systems - bespoke CRM database, word processing, email, internet and spreadsheets.• Having an appropriate approach to resolve queries I could be relyed on to recognise the importance of confidentiality when working with candidates.

An IT agency specialising in permanent and contracting vacancies in the tech and manufacturing sector. In this role I was the first point of contact for all incoming enquiries over the telephone and walking in. Transferring and delegating clients and applicants to 10 - 15 recruitment Consultants.• Liaising with all the consultants, administration staff and management team my key role was to project manage the cleaning and updating of the client relationship management systems.Planning and implementing strategy to create routine for requalifying clients and applicants details and data to maintain business efficiency.

Temporary Contractor via Reed Recruitment AgencyHaving moved from Guildford to Brighton with a group of friends, and armed with great references and history of sales successes I was in a comfortable position to take my time finding my next role.Working for a variety of organisations was a great opportunity to experience some different job roles without the usual pressures of sales targets.Roles included : Warehouse paper recycling - Lloyds Bank, Filing and data entry - Council offices, Hospital portering - Royal Sussex

A building services recruitment company specialising in machanical & electrical engineering permanent and contract staff across the UK and abroad.Working in a small team with a mostly open to all client relationship management database, outgoing and incoming call volumes were very high.• I achieved a high level of permanent placements breaking previous permanent placement sales records.• I was given the additional role to manage advertising, sourcing media, negotiating fees, supplying imagery and job descriptions todeadlines.

A busy main dealership showroom with over 100 cars on the forecourt at times. With a large service & parts centre, advanced crash repairs and valeting on site few days were the same.I was responsible for managing new and used cars from point of sale, meeting and greeting customers to vehicle handover.• I also took on managing the customer brouchers, interactive displays, ordered showroom and demonstrator vehicles which helped increase overall new car sales.• Delivered a high level of customer service and aftercare I received a number of complementary letters from customers in this role.

Working in a busy high street office offering estate agency and financial services. Mann & Co is part of the well established agency group Hambro Countrywide.• Along with working to meet and beat sales targets whilst delivering a high level of customer service I demonstrated highly effective problem solving skills aiding sales to completion.• I took on ordering and organising all office stationary and supplies as these systems were disorganised and were very over stocked in a small high street office.