 Provide strategic oversight to contract compliance and maintenance of 18-hole golf course which includes pro-shop and country club and hotel property comprise of nine guest buildings, conference center, and spa building Manage the Information Technology Department to guarantee efficient operations of property management systems to provide a positive guest experience Handle all aspects of operational and fiscal activities of Security, Engineering, Golf Club, Shipping/Receiving, and IT departments such as staffing levels, budgets, and financial goals Perform evaluation of management operations and standards which involve conceptualizing new concepts to improve departmental performance Develop and monitor preventative maintenance and capital improvement plans for all properties under Hospitality Investing Group, LLC (HIG) Participate in city meetings and produce written reports regarding property management in a timely manner Lead more than 40 staff including two managers and three supervisors Assist with guest relations and front office operations when needed Employ keen attention to detail in reviewing group contracts to ensure hotel and city compliance Plan and execute maintenance tracking program for Engineering Team Assume full accountability in hiring, training, and evaluating staff performanceNotable Accomplishments Established the energy-saving program which decreased property utility cost by 30% Attained a 10% reduction in employee accidents through the development of incentive programs Successfully improved golf memberships by enhancing the golf course Increased property improvement score by 15% through positive website feedback

• Training front desk staff on company front office policy and procedures.• Responsible for guest service, valet services, and front office operations.• Excellent communicator when resolving employee and guest issues.• Assist with the check-in and check out process of groups and transient guests.• Monitor room inventory and reservation inquiries from potential guest.• Ensure quality and standards meet expectations on a day-to-day basis.• Administrator of transportation request for groups and airlines.• Member of the Executive Committee of the hotel.• Proficiency in Microsoft Office: Word, PowerPoint, Excel, Outlook, Opera (PMS)

• Training of department and hotel staff on company security policy and procedures.• Responsible for shipping and receiving guest/hotel group packages.• Excellent communicator when resolving employee and guest issues.• Assist Human Resources in associate mandatory training and development.• Ability to work with sensitive and confidential material.• Member of the Executive Committee of the hotel.• Extensive knowledge of local laws, employment and labor laws.• Proficiency in Microsoft Office: Word, PowerPoint, Excel, Outlook.• Conduct MOD training with management staff.

• Training of department and hotel staff on company security policy and procedures.• Assist Human Resources in worker compensation administration for the hotel.• Excellent communicator when resolving employee and guest issues.• Assist Human Resources in associate mandatory training and development.• Ability to work with sensitive and confidential material• Extensive knowledge of local laws, employment and labor laws.• Proficiency in Microsoft Office: Word, PowerPoint, Excel, Outlook• Knowledgeable in Front Office, Housekeeping and F & B operations

• Responsible for forecasting department labor hours and scheduling.• Committee member of our new hire welcome team.• Provide authentic hospitality to our existing clients and guest.• Ability to service and support diverse groups of people• Provide added assistance to other operating departments as needed or during 100% occupancy of the hotel property.• Advanced organizational and multitasking abilities.