Paul Figiel Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Seasoned and successful Customer Service professional with over 25 years of experience in strengthening customer relationships, improving service processes, as well as building and leading high-performing teams. Demonstrated track record of outstanding customer and employee satisfaction. Proven problem-solver committed to mentoring employees and optimizing resources.

Monroe, Nc

Experienced Customer Service professional with over 20 years of successfully developing and maintaining customer relationships, establishing effective services processes, and building and leading high-performing teams. Demonstrated track record of outstanding customer and employee satisfaction. Proven problem-solver committed to mentoring employees and peers, securing cost savings, and optimizing resources. Currently managing three (3) professional Customer Service teams in Aftermarket and OEM manufacturing sites.

Charlotte, Nc

Operations Manager , Client Solutions , Life New Business & UnderwritingManage team of professional case managersEnsure all SLA's are met to ensure customer satisfaction is met and all all compliance goals are achievedEnsure all escalations are addressed efficiently and effectivelyLevel set goals and objectives for supervisors and case managers to allow MetLife achieve its financial and community based goals

Charlotte, North Carolina Area

Responsibilities include but are not limited to:* Manage workflow for customer critical communications* Manage and maintain direct customer relationships* Manage professional team of Account Specialists* Training and development of Account Specialist team* Liaison between production, sales and customer* Review daily production schedule with Center Manager and production supervisors* Ensure customer SLA's are met on a daily basis, always striving for 99% on time or better* Review statement of work documentation from a production standpoint - offer feedback or suggestions for change* Issue investigation,resolution and escalation* Look for gaps in current processes, work with appropriate teams to improve processes* Understand current postal trends and affects of changes to customers and production team* Vendor management - order tracking, issue resolution

Charlotte, North Carolina Area

* Project Management for Large NE Utility Customer Base - transformer, switchgear, meter, relays orders as well as PM for installation* Order management and order entry* Customer Service and account management* Responsible for issue resolution and escalation

Charlotte, North Carolina Area

* Responsible for increasing sales and and cross promo-marketing for Fuji and Polaroid Consumer Products, which included training store associates on new products as well as selling in seasonal displays and product * Managed NC and SC territory consisting of big box retailers and small chain discount drug stores * Managed and trained team of 8 part time territory representatives

Asheville, North Carolina Area

*Territory Sales Manager for retail consumer package goods (Spectracide, Hot Shot, Peters Plant Food)*Account managament for major Large Box Retail chains in NC and SC*Sales, Marketing, product seminars and training, account personnel training

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Science (Bs), Criminal Justice

Education record

Criminal Justice/Police Science

Attended WCU for two years before transfering to UNCC where I graduated with 2 degrees

Education record

Education record

Education record

Education record