Paul Frame Email & Phone Number

Philadelphia, Pa, Us

Newark, Delaware, United States

Coach and Mentor 90+ Student athletesPassing game coordinator Organize and Manage equipmentSet up game day technology such as Hudl sideline, headsets and cameras. Manage social media profiles

Wilmington, Delaware, United States

Process Specialist of all ATMs within two markets. Handle all issues with cash vendors along with OEM vendors. Remote fix ATMs along with deploying software and security updates for the machines. Manage the ATM mobile fleet along with the mobile van project

• Managing more than 60 cases at a time and providing accurate research and results in a timely manner• Creating a research document for each Case detailing issue, research, and results – ensuring accuracy in research and backing up results with proof• Working directly with Customers and other Capital One lines of business to assist with Tier 2 Complaints• Researching Complaints through bank related systems• Working closely with other lines of business such as the Office of the President, Bank Fraud, Loan Operations, Bank Centralized Account Closure, Bank IVR Escalations, Consumer Deposit Exceptions, and Bank Loss Mitigation• Working Tier 2 and Office of The President Complaints with the goal of keeping both the Bank and Customer in mind when making final decisions; ensuring all information and research is properly analyzed prior to decision making/results

Customer service and sales for existing and new customers. Providing ideal customer experience, servicing existing accounts, cross selling free accounts to existing customers, and selling accounts to new customers. Assist customers with general troubleshooting of logging in to accounts online, as well as answer basic account questions