System Administration: Server monitoring, maintenance, troubleshooting, and performance optimization.Network Administration: Configuration, management, monitoring, and troubleshooting of network devices (routers, switches, firewalls).Security Management: Implementation, maintenance, and monitoring of security policies and procedures, as well as threat response.Backup and Recovery: Regular data backups, disaster recovery planning, testing, and data integrity assurance.User Support: Hardware, software, network troubleshooting, workstation, and peripheral setup.Documentation and Reporting: Accurate documentation of system configurations, procedures, and troubleshooting steps; generation of performance and security reports.

Maintain and support Microsoft software including Exchange, Office 365, SharePoint and other Authority applications. • Provided Level 3 Help Desk support for all internal and external customers.• Manage Active Directory environment to ensure all groups, policies, storage, etc. all meet Authority standards. • Conduct audits of user accounts to ensure appropriate access is provided. • Update and deploy authority applications as needed. • Responsible for the administration of applications used throughout the authority. • Represent Information Services at project meetings and manage project participation

• Created and maintained over 5000 SharePoint customer sites.• Provided Help Desk support for all internal and external customers.• Planned, organized, and directed the completion of specific projects and ensured completion on-time, on budget, and within scope.• Led planning, development, and coordination of operations of SharePoint On-Premise Single Sign-on Project.

• Interviewed and selected new Recovery Documentation Administrators.• Provided mentorship and training to new Recovery Documentation Administrators.• Created and maintained system documentation, diagrams, operational procedures and architectural documentation.

• Reviewed and updated documentation with customers.• Managed projects across all platforms to ensure successful disaster recovery documentation.• Produced and maintained detailed recovery procedures to efficiently recover client production environments during recovery testing and disaster situations for iSeries / AS/400, Windows and VMware platforms.