- Provide first-line support to end users for IT and technical issues- Respond to incoming support requests via phone, email, or ticketing system- Document all support activities and resolutions in the ticketing system- Escalate complex issues to the appropriate departments- Assist with user account management, password resets, and access control- Adhere to service level agreements (SLAs) and ensure timely resolution of support requests- Provide excellent customer service and maintain a professional and courteous manner at all times

I am a claims and customer service agent for the AU region at Two Three Bird.My role and responsibilities include:- Loading claim forms within SLA- Processing and handling theft and damage claims within SLA- Drawing up Financial Analysis Reports- Policy Endorsements- Updating and Processing Payment Details for Policyholders- Inbound Calls + Outbound Calls- LiveChat- EmailsSystems that I use daily include:- HubSpot- LiveChat- RingCentral- SalesForce [Info Arc]- Google Suite [G-Mail, Calendar, Meet, Chat, Docs, Sheets, Slides]- Asana

I work as a Customer Service Agent for a company that provides bicycle insurance for various brands globally, focusing on the UK region and 5 different brands. My daily tasks include handling inbound and outbound emails, calls, live chats, SMS messages, web form submissions, general inquiries, debt management, policy endorsements, complaints handling, follow-up tasks, postage requests, cancellations and retentions, as well as assisting with tech issues.The systems I am experienced with include HubSpot, RingCentral, Asana, Google Workspace Suite, LiveChat, MetroMail (Customer Kinect), backend customer administration portals, and Stripe.

I am a recent BA Humanities graduate with a major in Philosophy, Psychology, and Sociology. Throughout my academic journey, I have developed a deep understanding of the human mind and behavior, as well as the social structures and cultural dynamics that shape our world.As a Philosophy major, I have honed my critical thinking skills and learned how to analyze complex ideas and arguments. I have also explored the fundamental questions of existence and morality, which have broadened my perspective and enriched my worldview.In Psychology, I have delved into the workings of the human mind and studied various theories of personality, cognition, and emotion. I have also learned how to conduct research and analyze data, which has equipped me with valuable skills for any field.Finally, my Sociology major has allowed me to examine the social structures and cultural norms that shape our society. I have learned how to approach issues from a sociological perspective and gained insights into the complex interactions between individuals and groups.Overall, my interdisciplinary education has provided me with a well-rounded understanding of the human experience. I am passionate about applying my knowledge and skills to make a positive impact in the world, and I am excited to see where my journey takes me next.

I was part of a mark-checking panel for the 2022 Matric Examination period. Tasks: - Logging scripts, - Distribution of scripts amongst markers, - Investigating scripts for marking errors. - Collating marks on mark sheets, - Making sure scripts reached the moderators and returned to the correct batch. - In addition, my team and I were responsible for transporting scripts between departments and ensuring all batches were accounted for.