As a consultant in the professional services sector, strategic guidance was provided to businesses, helping them fully leverage their technology investments. The role centered on streamlining processes, improving efficiency, and implementing innovative solutions such as automation and advanced management information systems.A hands-on approach was taken, immersing deeply in each business to thoroughly understand their unique processes, challenges, and goals. Tailored, strategic roadmaps were crafted to address current pain points while positioning the business for long-term growth and adaptability.The focus remained on delivering customised solutions that scaled with the business, driving impactful change to enhance operations and support future demands. Creativity, problem-solving, and a commitment to quality service ensured every project delivered lasting value.

As IT Director for a leading Chartered Accountancy practice in Worcestershire, the role involved driving technological innovation and operational efficiency throughout the organisation. Key responsibilities included optimising internal workflows, reducing IT costs, and introducing advanced technology solutions to enhance both team productivity and client services. Major initiatives were led to modernise the firm’s infrastructure, streamline processes, and strengthen data security, ensuring that technology remained aligned with the company’s strategic goals. These efforts resulted in continuous improvement and helped the firm maintain a competitive edge in a rapidly evolving digital landscape.

At TNC Group, a leading legal and credit management company with offices across the UK and Ireland, served as IT Manager, overseeing a dedicated internal team and third-party development and support staff. Responsibilities included managing departmental budgets, ensuring compliance with industry standards, and driving innovative IT solutions to support business growth.Skilled in project management, software asset management and auditing, with a strong focus on cost control and budget management. Possessing in-depth knowledge of compliance standards within the technology sector. Committed to leveraging technology to drive operational excellence and support strategic objectives within the organisation.

Producing a comprehensive website for a large internationally recognised company.Providing network and program support within the workplace, involving the use of HTML and Java.Key Skills Gained:Experience in web development for commercial use (HTML, ASP, PHP)Network troubleshooting within a business environmentSupporting Sage Financials and PayrollEnhancing business continuity strategiesEnhancing data security standards

Screening potential candidates seeking employment in different public sector roles, whilst supporting daily desktop support issues