Customer operations for major retailers

Develop business strategies and create solutions for complex and multi-faceted supply chain problems. Provide advice and counsel for decision-making and operational/strategic planning to support the overall growth strategy. Act as Internal Consultant to 3M OUS subsidiaries for all global distribution and channel supply chain activities. Analyze, research, and propose alternative channel solutions utilizing all global channels available within 3M. Drive 3M growth through providing flexible channel options to service external customers as well as driving efficiency in providing lean channel solutions.

Develop sales and marketing strategies for new and existing products in conjunction with Communication Markets business leaders to ensure achievement of business objectives. Adjust sales and marketing strategy to meet changing market and competitive conditions in Latin America. Work with product marketing and distribution management to ensure efficient service to customers. Responsible for the forecasting and planning process, such as estimates of product acceptance, clarification and interpretation of market/industry size and future potential

Consult with global leadership teams to set strategic channel directions. Develop business strategies and create solutions for complex and multi-faceted supply chain problems. Provide advice and counsel for decision-making and operational/strategic planning to support the overall growth strategy. Act as Internal Consultant to 3M OUS subsidiaries for all global distribution and channel supply chain activities. Analyze, research, and propose alternative channel solutions utilizing all global channels available within 3M. Drive 3M growth through providing flexible channel options to service external customers as well as driving efficiency in providing lean channel solutions.

Provided leadership, coaching and mentoring for three Team Leaders and twenty-eight Customer Account Analysts. Measured and drove performance against organizational goals and objectives. Established and managed activities, timeframes and budgets associated with all operational business processes and related systems. Additional liaison responsibilities with all Electrical and Communication Business personnel located in the 3M Austin Center. This role included development of supply chain solutions for international transactions related to acquisitions, transnational accounts and regulatory compliance.