A highly motivated change professional and Operations Manager with experience of leading significant projects involving system, process and organisational change. A Prince2 Practitioner who is both FPC1 and 2 qualified and can operate at all levels within an organisation. A Lean Six Sigma Yellow Belt, with experience of process mapping and various process management techniques. Innovative and ambitious, with the ability to succeed in challenging and varied environments, both within operations and change management. Proven communication, organisation and presentation skills, combined with over 25 years financial services experience in a customer service environment. Previous projects have included:- An administration platform replacement leading to annual savings of £2m- A process mapping exercise leading to annual savings of £240k- A workflow implementation leading to enhanced management information and performance management data. This development ultimately resulted in a recovery of the service proposition- Organisational changes to improve the customer journeyKey skills:- Process change / management- System implementation- Organisational change- Prince2 Practitioner- Continuous improvement- Stakeholder management- Business change