Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsExecution of installation work and general maintenance of security equipment and systemsProgramming of installed security systemsQualified training on how to operate the installed equipment and systems

Operational:• Email account administration, i.e., account creation and management and distributionlists on Exchange 2016• User account administration, i.e., account creation and management and passwordresets on Active Directory• Use tools and methodologies to load, copy and customize operating systemconfigurations for deployment• Provide local backup support and assistance to the Network Administrator• Responsible for tracking hardware and software asset… Show more Operational:• Email account administration, i.e., account creation and management and distributionlists on Exchange 2016• User account administration, i.e., account creation and management and passwordresets on Active Directory• Use tools and methodologies to load, copy and customize operating systemconfigurations for deployment• Provide local backup support and assistance to the Network Administrator• Responsible for tracking hardware and software asset inventory• Familiarize end users on basic software, hardware and peripheral device operation• Work with vendor support contacts to resolve technical issues within the desktopenvironment• Escalate issues and involve experts wherever required in order to resolve issues asrequiredDesktop support:• Install, upgrade, support and troubleshoot Windows 7 or 10 and Microsoft Office2010/2016 and any other authorized desktop applications• Install, upgrade, support and troubleshoot printers, computer hardware, mobile devicesand any other authorized peripheral equipment• Perform general preventative maintenance tasks on computers, laptops, printers andany other authorized peripheral equipment• Perform remedial repairs on computers, laptops, printers and any other authorizedperipheral equipment• Customize desktop hardware to meet user specifications and site standards• Organizing returns/shipping of defective equipment/parts• Safely package equipment for branches and arrange for the transport of the equipment• Responsible for monitoring, operating, managing, troubleshooting and restoring ITsupport to any user that has authorized access to the corporate network• When the restoration is beyond the scope of the computers, laptops, printers and anyother authorized peripheral equipment, the Desktop Support Administrator will escalatethe issue/problem to proper tier 3 support team members• Monitoring and responding to incoming service and support requests in line withpublished service level agreements Show less

• Supervising Level 1 Service Desk Technicians• Escalated Calls/Incidents• Monitor Daily Call Queue• Monitor Daily Incidents entry• Creating and modifying knowledge base articles• Weekly Coaching Sessions• New Hire Training• Providing Support for high severity Incidents• Best practice operations and implementations• Creating Daily Reports based on KPI's• Daily Monitoring of KPI's• KPI improvement sessions with agents• Weekly communication with… Show more • Supervising Level 1 Service Desk Technicians• Escalated Calls/Incidents• Monitor Daily Call Queue• Monitor Daily Incidents entry• Creating and modifying knowledge base articles• Weekly Coaching Sessions• New Hire Training• Providing Support for high severity Incidents• Best practice operations and implementations• Creating Daily Reports based on KPI's• Daily Monitoring of KPI's• KPI improvement sessions with agents• Weekly communication with clients Show less

• Analyze, resolve, respond to, and document end user inquiries• Troubleshooting basic IT infrastructure and application components• Troubleshooting operating systems• Troubleshoot connection issues with LAN/WAN/WLAN• Update Incidents in ServiceNow with accurate and timely records of work performed, and resolution detail• Complete assigned Incidents in timely manner within the Client SLAs• Maintain and contribute to a knowledge base• Escalate to 3rd party vendors… Show more • Analyze, resolve, respond to, and document end user inquiries• Troubleshooting basic IT infrastructure and application components• Troubleshooting operating systems• Troubleshoot connection issues with LAN/WAN/WLAN• Update Incidents in ServiceNow with accurate and timely records of work performed, and resolution detail• Complete assigned Incidents in timely manner within the Client SLAs• Maintain and contribute to a knowledge base• Escalate to 3rd party vendors when necessary• Participate in projects Show less

• Authorised warranty service technician for Dell & Lenovo laptops & workstations• Local IT support.• Repair, troubleshoot software/hardware/network and other IT incidents.• Installing and configuring workstations/servers/applications/pheriperals, etc.• Technical assist for clients via mail/phone/remote• Update all actions in incident ticket system

• Develop a familiarity with all internal hardware/software systems and local networks• Troubleshoot problems with hardware/software (e.g. viruses, intrusion software, system overload, storage space issues)• Perform regularly scheduled maintenance activities with appropriate timing• Maintain inventory and physical location of all hardware devices• Provide feedback to Information Technology Manager on possible solutions to reoccurring issues and complex technical issues•… Show more • Develop a familiarity with all internal hardware/software systems and local networks• Troubleshoot problems with hardware/software (e.g. viruses, intrusion software, system overload, storage space issues)• Perform regularly scheduled maintenance activities with appropriate timing• Maintain inventory and physical location of all hardware devices• Provide feedback to Information Technology Manager on possible solutions to reoccurring issues and complex technical issues• Format/configure new workstations with computers and other devices• Train users about how to properly use and maintain company issued equipment• Recommend strategies to prevent downtime• Work with Network Administrator to develop best practices to increase network security Show less