Coordinate accurate, up-to-date reporting of project status, scheduling, and planning in Adaptive Work, Boingo’s project management platform, and other existing tools such as Salesforce in dealing with Business Development, Atlassian’s suite of Jira, Wiki, Quip, and other various proprietary databases.Support and communicate with assigned regional field managers in setting project scope, expected task durations, and interdependency of tasks and cross-functional support resources outside of Operations.Conduct weekly project review meetings with field and regional management to track projects at the task level for any required updates, changes, or escalations.Work with team members to track and generate vendor PO requests to our Central Purchasing Group and assist field management in invoice processing.Vendor coordination with our third-party warehouse logistics company and coordinate base access for team members and contractors.Track and coordinate team calendar, timesheets, and equipment tracking updates.

Proactive Scope Management:Early identification and communication of potential risks: Regularly reviewed project trackers, identifying and promptly flagging scope deviations to Project Director and Manager, minimizing potential cost overruns or delays.Implementation of corrective actions: Swiftly addressed identified deviations, taking necessary steps to keep projects within defined parameters and prevent scope creep.Risk mitigation through proactive communication: Maintained open communication with stakeholders, keeping them informed of potential risks and their mitigation strategies.Optimized Logistics and Resource Allocation:Vendor risk management: Evaluated and selected qualified vendors for material deliveries and equipment rentals, ensuring compliance with company policies and regulations.Contract negotiation: Secured competitive rates for rental equipment while ensuring contracts adhered to safety and compliance standards.Inventory management: Implemented efficient inventory control processes to minimize material waste and ensure on-site availability, reducing potential project delays.Ensured Regulatory Compliance and Project Closure:Permits and inspections: Proactively obtained and managed building permits, liaising effectively with municipalities and addressing special inspection requirements to ensure adherence to regulations.Documentation and recordkeeping: Maintained meticulous project documentation, ensuring all permits, inspections, and regulatory requirements were met, facilitating smooth permit closure and avoiding potential fines.Subcontractor oversight: Collaborated with subcontractors to ensure their work complied with safety regulations and project specifications, minimizing compliance risks.

Enhanced Project Visibility and Accuracy:Championed data quality: Established stringent data validation rules and conducted regular data cleanups in Smartsheet, resulting in a remarkable 99.5% data accuracy for project tracking and reporting, minimizing reporting errors and ensuring stakeholders received reliable insights.Bolstered data security: Implemented granular permission settings within Smartsheet, restricting access to sensitive data based on roles and responsibilities, demonstrating adherence to data security best practices and safeguarding confidential information.Streamlined Communication and Collaboration:Promoted data transparency: Championed transparent communication regarding data usage and privacy implications during project meetings, keeping all stakeholders informed of their roles and responsibilities in protecting sensitive information. This proactive approach fostered trust and collaboration across the team.Streamlined audit readiness: Played a key role in gathering and organizing data for a third-party security audit, ensuring a smooth and efficient process. This experience demonstrates my understanding of audit requirements and ability to support compliance initiatives

Enhanced customer service delivery:Collaborated with the CX Manager to analyze market and quality data, resulting in a 15% increase in customer satisfaction Provided critical feedback on customer service and sales scripts used for small business outreach on Facebook and Instagram marketing solutions.Identified and corrected inconsistencies or inaccuracies in scripts.Increased operational efficiency:Established a consistent quality assurance process for reviewing scripts, ensuring a 90% completion rate within weekly targets.Streamlined feedback delivery, reduction in turnaround time for script revisions.Leveraged data-driven insights:Analyzed market trends and customer feedback to identify actionable recommendations for improving marketing materials and messaging.Proposed changes to algorithms used for product recommendations, resulting in improvement in target audience reach and engagement.

Managed company-wide cellular telephones and wireless devices for major carriers.Conducted billing and plan analysis to optimize usage, while collaborating closely with vendors.Provided training on cellular phone operations to users, fostering improved communication and reducing support requests.Processed all company requests for cellular phones and wireless cards, including moves, additions, and service changes, ensuring timely fulfillment with accuracy rate.Troubleshoot cellular phone and wireless card problems, coordinating actions with users, vendors, and IT personnel to resolve issues promptly and minimize downtime.Monitored use of company-issued devices, ensuring adherence to policy guidelines and reporting potential misuse to management as needed.Maintained a professional and ethical approach, contributing to positive customer experiences and company reputation.Trained users effectively on cellular phone operations, enhancing device utilization and user satisfaction.Processed returns for reissuance or salvage, securing sensitive corporate data through thorough deletion procedures.Key Attributes:Strong focus on customer service and maintaining seamless communications.Excellent analytical skills and proficiency in agile methodologies.

Voice acting for anime television series on various platforms such as Netflix, Cartoon Network, and Adult Swim.Recently added voice acting for anime series on Crunchyroll, expanding my range and exposure in the anime voice acting industry.Proficient in bringing characters to life through voice acting, and delivering authentic and engaging performances for each role.Continuously strive to improve my craft, and bring my best to every project.

Streamlined asset management:Implemented a new asset tracking system, reducing response time to equipment requests by 20%.Improved asset return rate by 15% through clear return procedures and communication.Optimized mobile billing:Negotiated lower equipment and service rates with vendors, saving the City 25% - 50% annually.Identified and corrected billing discrepancies, recovering 90% for the City.Enhanced communication and training:Delivered comprehensive device usage training to over 5000 across police and fire departments..Regularly presented updates on new software and hardware initiatives to department heads, fosteringEnsured device security and compliance:Developed and implemented a policy for timely deactivation of unused devicesMaintained 100% compliance with data security protocols for returned devices.Liaison to Verizon WirelessChange mitigation / Management provide training and support to employees, developing communication plans, and rollback in case unforeseen occursWork closely and collaboratively with the ITCoordinated and facilitated service requests for phone line installations, ethernet setups, and Cisco phone deployments for City of Dallas employees.Liaised with end-users to gather requirements and troubleshoot initial issues.Collaborated with IT personnel to ensure timely and accurate completion of requests.Tracked progress of requests and kept stakeholders informed of updates.