Paul Gjonaj Email & Phone Number

Dulwich, Sa, Au

Kent Town

Adelaide, South Australia, Australia

Business Account Manager, Business Retention, Sales + Growth.

Adelaide, South Australia, Australia

Business Relationship Executive, Assisting Stake Holder Relationships (Optus Business Contact Centre's) and Business Accounts.

Adelaide, South Australia, Australia

Customer retention, Business Sales and Account management.

Adelaide, South Australia, Australia

Reporting · Risk AnalysisAssessment of credit applications - new and existing customers. Analysing online applications to determine credit worthiness and risk - identifying and reducing potential bad debt.Develop a credit/fraud risk evaluation accurately and efficiently.Driving growth, achieve increased revenue protection and retention of valued customers. identifying and reducing potential bad debt.Strong analytical and investigative skills in commercial / consumer environment with focus on reducing commercial risk and drive customer growth.Adhering to relevant legislative guidelines e.g. Privacy Laws, Trade Practices, Credit Act, Communications Alliance and TIO requirements.Ensure customer application data is accurately collected, analysed in accordance with Optus Privacy policy.Customer and stake holder point of contact resolution of first call.Manage applications within SLA and professional communication provided to customers and stake holders. Identify ways to improve existing processes and controls that contribute to reducing fraud and bad debtLimelight Project - Lean Six Sigma - Project Completed - Improvements in the Collection of Digital ID.

Adelaide, South Australia, Australia

Sales of Complex Fixed Telephony, Business Broadband and Mobile Telephony solutions to new and existing Optus SMB Customers. Achieved 5 sales awards.

Adelaide, South Australia, Australia

Small to Medium Business Sales. Fixed and Mobile Sales Solutions.