Technical Skillso 2FA: DUO, Google Authenticatoro VPN: Palo Alto GlobalProtect, Cisco, Microsofto Server Operating Systems: Windows 2012/2016/2019/2022o Desktop Operating Systems: Windows 10/11o Server/Desktop Hardware: Supermicro, Dell, HP, Lenovo, IBM and Toshibao Virtualization: Hyper-V, VMware, VSphere Client, VMware vCenter.o Networking Technology: Active Directory, LDAP, Ethernet, POE, TCP/IP, OSI, NFS, DHCP, DNS, WINS, DFS, Putty, FTP, SFTP, SMTP, SNMP, WSUS, ODBC, OWA, Radiuso Network monitors: PRTGo ERP Software: Oracle Netsuiteo Miscellaneous Software: Microsoft Office (2016 – O365), Microsoft Exchange, Adobe Acrobat, Visio, Notepad ++, Whatsappo Data Backup: VEEAM, Exagrid, Venyu cloud backup, Veritas Backup Execo Email filters: Proofpoint, MailMarshalo VOIP: Fuze, Avaya, Ciscoo Mobile Devices: IOS, Android, Windowso Printers: HP, Xerox, Konica, Ricoh, Kyocera, Canon, Dello Wireless Technologies: Aruba, Cisco, Bluetootho Web Browsers: Chrome, Edge, Firefox, Opera, Safario Anti-Virus/Malware Software: Crowdstrike, Symantec, McAfee, Sophos, SuperAntiSpyare, Spybot, Malwarebytes, Windows Defendero Ticketing Systems: Jira, Spiceworks, Track-Ito Remote connectivity software: Remote Desktop Manager/RDM, Webex, LogmeIn, GoToAssist, Teamviewer, Dameware, VNC, RDPo Video Conference: Teams, Webex, Zoomo Asset tracking systems: Jira

o Supporting a global workforce spanning multiple time zones.o International/Domestic procurement of all IT related hardware and software.o Nurturing several vendor relationships, domestic and international. o Setup/Configured video surveillance cameras and software throughout the corporate and remote offices.o Microsoft Active Directory user creations, Exchange email address management.o Exchange email group creations, network share file permissions and network printer management.o Performed day to day IT support tasks ranging from break fix, Active Directory user password resets, printer, computer builds, setup/configuration of portable devices various software installations and diagnosis.o Provide network drop verification and validation after several physical company moves.o Key member of a team attributed with getting the company back up after a Ransomware attack.

o Microsoft Active Directory management including creating user accounts and groups, Microsoft exchange email accounts, Organization Unit’s, folder share creation, file permissions and user security management.o First call resolution of all Active Directory related issues.o Researched, purchased managed domains via Network Solutions and GoDaddy domain registrars.o Managed, configured user email accounts enabling external email flow.o Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all endpoints/server/network/VOIP/Printers/scanners and mobile devices for all corporate and remote users.o Research, requisition, setup and configure desktops, laptops, iPhones, Samsung devices.o Install, configure business applications such as email on portable devices for all users.o Research, propose and implement systems and process enhancements for improving performance and reliability.o Install, maintain and support wide-area and local area network hardware, software and telecommunications services such as servers, system software, applications, Wireless access-points, VOIP and cabling.o Work with various vendors for purchasing services, hardware, software and consumables.o Communicate and implement standards for use, operations, and security of network, personal computers, and data.o On-call after hours for monitoring and responding to alerts, work with end users and management coordinating downtime for scheduled maintenance.o Virtualization management consisting of resource pooling, hard drive resizing and the virtual machine lifecycle.o Thorough knowledge of Microsoft Windows XP/7/10 and Windows Server 2003/2008/2012 installation and administration.o Provide business continuity analysis, logistics, planning and implementation.o Provide print queue management within an Active Directory environment.

o Provide technical/customer support in line with departmental measures and targets, with a focus on quality and customer satisfaction.o Documented and recorded all activity and communication with customers over telephone and email according to departmental best practices.o Provided Sophos customers with technical support within the defined parameters of Sophos support services defined by SLA’s.

Responsible for managing every phase of support for a business unit of NDS surgical imaging consisting of servers, desktops, laptops, remote users both domestically and internationally, data center management, Active Directory user additions and deletions, Card access security control systems, endpoint patch management, server patch managementManaged a successful domain migration spanning domestic and international boundariesLotus Notes database management and supportVendor management of various domestic and international corporations

Responsible for 7 x 24 x 365 support of a business unit of Planar Systems consisting of an executive management team, inside Sales, outside sales, marketing, finance , Hardware, Software. QA engineers, domestic and international remote users.Consolidation of Windows 2000/2003/Linux servers thereby reducing the server footprint by 50%Responsible for patch management, AD user management, Server builds and decommissions, directory share management, file permission management, login script creationPerformed on-site server repairs quickly and efficiently saving significant downtimeStreamlined and increased Cisco wireless network connectivity providing 99.999% QoS Performed Server management tasks during off hours to maximize production and reduce downtime Requisitioned desktops/laptops/servers/cellular devices based upon company standards and end user needs Managed/Established vendor relationships with Dell, Verizon Wireless, Cingular wireless and miscellaneous third party suppliers