AHM Installations is a well established bathroom installation company. We have been installing specialist bathrooms for over 15 years, and have many satisfied customers.From luxury, bespoke bathrooms to adaptations for the elderly or disabled, AHM provides excellent customer satisfaction and value for money.

- Responsible for managing overall branch operations including P & L accountability, strategic planning, sales, customer service, administration, relationship management and promoting organisational culture- Accountable for on boarding new clients and cross selling various products including mortgage, savings, insurance, financial advisory and conveyancing to existing clients- Led a team of eight members and responsible for managing their overall development, performance, compliance and training- Structured annual branch sales targets and implemented control measures to control expenses within defined limits- Gathered customer complaints, conducted root cause analysis and initiated system/process changes to prevent recurrence- Developed & monitored performance against key success metrics while identifying and mitigating risks associated with achieving the society’s business plans- Conducted competitor analysis to get a fair idea of the latest market trends and the competitor moves ahead to achieve higher market share- Efficiently established healthy business relations with clients and external associates for securing repeat business & long term customer loyalty- Ensured strict adherence to the Society’s audit, regulatory, conduct, statutory, compliance and data protection standards & procedures- Established the branch presence in the local community, utilised local initiatives, and encouraged the team to play an active role- Spearheaded the previous branch - Chatham from 34th rank (out of 34) to 1st rank and consistently ranked among top 3 in the Branch league tables. Promoted to a bigger branch basis the exceptional result- Increased Audit and Compliance grades to top level grades from a mediocre starting point- Awarded numerous sales awards at yearly presentations including “Branch Manager of the Year”, “Branch of the Year”, "Biggest Aviva Contribution" and "Best Home Insurance Performance."

- Assisted customers in purchasing Kitchen, Bedroom and Bathroom furniture to help them make the best purchase- Responsible for using a CAD systems, provided detailed plans & costing and reviewed a series of finance packages for customers- Planned, organised & managed the internal procedures & resources to ensure maximum productivity, quality, utilisation and timeliness- Defined performance standards across all functional areas and periodically reviewed performance with deft application of concurrent management audit procedures- Consistently developed new business, through prospecting, persuasive presentation and persistent follow ups- Acted as a Department Manager (Bedrooms) and led a team of 10-15 members - Consistently met challenging sales targets year-on-year and successfully ensured strict adherence to company policy

- Responsible for maximising sales and supervised the work of all staff members - Accountable for opening & locking the premises, safekeeping of the store's keys and ensured strict adherence to security regulations- Maintained operational control through daily floor walk checklist, store opening & closing check list, maintained inventory count on a daily & weekly basis and set up initial reorder points- Independently conceptualised & implemented promotional activities as a part of market development- Led marketing campaigns, oversaw staff rosters and managed all recruitment activities- Prepared daily department reports for higher management and liaised with compliance and quality control department- Established healthy business relations with clients & external associates for securing repeat business & long term customer loyalty- Started in a junior role and received multiple promotions in 6 years