Built Customer Success Operations department and team from the ground up - 3 FTE analysts and systems admins. Reported directly to the SVP of Revenue Operations and dotted lined into the Chief Customer Officer.Built and managed customer renewals process end-to-end, collaborating heavily with Growth Sales VP and reps.Coordinated customer risk and cancellations analysis weekly with senior CS leadership, preparing executive leadership data pack. Managed large change management projects including two SaaS tool acquisitions (Zendesk, ClickUp), overseeing rollout for both.Lead Gainsight Administrator for 60+ users.Developed workflow processes and data analysis for entire CS department (150+ team members).

Develop Revenue, Contract, NPS, and Churn tracking analysis dashboards for 12 managers and their Client Success teams (40+ direct reports) across $35 million in yearly revenue.Manage Go-To-Market, growth metrics, and implementation of partnership initiatives between Google, Microsoft, Facebook, and Kenshoo Client Success teams. Created Account Engagement CRM protocols via Salesforce and Google Sheets. Craft business review and account planning templates and data sources.Develop and implement new-hire training and growth plans for Kenshoo Local Client Success Managers and Directors.

Provided initial and ongoing training to Client Success Managers on two different products (Search + Social) to enable them to confidently advise clients on optimizing their Kenshoo program.Maintained double-digit revenue growth for both teams I managed two years in a row.Guided CSM team members through their career path at Kenshoo and provided the tools they need to exceed their goals.Worked with Client Success teams to understand clients' business goals and helped determine ideal solutions.Communicated and collaborated with multiple Kenshoo departments (Client Success, Product, Support) to anticipate industry trends and client needs to keep our users happy while staying ahead of the curve.

Provided initial, and ongoing training to clients to enable them to effectively use the Kenshoo platformLearned clients' business goals to anticipate future needs and help determine ideal solutions.Communicated regularly with customers to evaluate satisfaction and develop a strategic path for their growth.

Managed full-service production facility specializing in animatics and digital content.Oversaw and coordinated marketing and sales for North America and Europe/Middle East.Co-managed operations for entire global marketing and sales team (10 locations worldwide).Constructed and managed sound facilities and employees at 6 ASB locations worldwide.

Created professional Sound Design for animatics, broadcast, and more.Opened the company's first Audio Services department in New York and organized audio expansion for London, Toronto, Sao Paolo, Santa Monica, and Bangkok offices, as well. Oversaw hiring and workflow training of audio engineers at all ASB facilities worldwide.

Managed sales team and in-house resources for full-service broadcast production company. Client outreach, marketing, and sales for the Midwest advertising market.

Available for freelance TV, Web, Radio, Film or Interactive audio projects in Stereo or 5.1 Surround Sound formats.

Audio Production and Sound Design for TV, Radio, Film, and Web

-Engineered Radio, TV, Web, and Film sessions for audio design.-Maintained equipment and studio software.

Placed microphones, operated audio mixer, and ran lighting system for 150 seat concert venue.