Delivery Lead, Accenture Technology

The Accenture Financial Services Technology Advisory Practice exists to help CIOs and CTOs design and implement their overall technology blueprint as part of Business Strategy, helping to transform IT capabilities through governance, organisation, process, tooling and workforce to achieve better cost, quality and agility. We drive cross-FS thinking on the latest technology trends and we are the go-to experts for the latest thinking on the CIO agenda. We advise our clients on current and future shifts in technology, and bring the capability to enable them to transform. From Cognitive Computing to Cyber Resilience, from Application Rationalisation to Crypto Currencies, from Software Defined Networks to DevOps Enablement.I am currently leading an IT Delivery for a IT Cloud Transformation and Run programme for a large UK Insurance company.

Senior Manager at Accenture Operations Management Lead – Responsible for Service Control within Service Management (Incident, problem, change and Major incident management for Network service)Management of a multi-platform operations team with accountability for service globally for large UK client. This includes fault fix, procurement of hardware and small business change teams for the client. Lead recovery manager within the Network Management Leadership team, responsible for leading diverse technical teams and directing the restoration of service during large scale critical outages across all technologies and platforms. Chair client service calls and run all reporting functions for the unit. Including contract governance reporting and SLA management. Including involvement on change notes for network services.A demanding role forming a key part of the Network Management team with a primary focus on operational stability across 24x7 systems. Providing an out of hours escalation function to assist in the swift resolution of outages and CTO level engagement.Good understanding and exposure to RFP and Procurement process.Actively part of people advocacy. I am the events lead on our unit and work with our other stream leads to promote the people agenda.

Global Voice Lead in charge of IP Voice services globally for a large Financial Services Client. Leading teams globally whilst the infrastructure was transformed in one of the largest network transformation programs ever achieved.

Managed the Global Voice Estate