• Co-ordinate marketing campaigns from conception and implementation to measuring the success of the campaign.• Develop and implement marketing and advertising campaigns; tracking sales data; maintaining promotional materials inventory; planning meetings and trade shows; maintaining databases; preparing reports.• Providing administrative and project coordination to ensure smooth delivery of key Marketing campaigns and projects.• Act as a point of contact for internal and external departments for Field Sales teams.• Representing Imagine at trade shows, retail locations and events.• Marketing Procurement.• Align all marketing activity with the digital team, to ensure maximum coverage across social media• Build and manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.• Create shareable content appropriate for specific networks to spread both our brand and our content.• Monitor and engage in relevant social discussions about our company, competitors, and/or industry, both from existing leads and customers as well as from brand new audiences.• Run regular social promotions and campaigns and track their success • Work alongside other marketers and content marketers to help distribute content that educates and entertains our audience and supports marketing goals.• Drive consistent, relevant traffic and leads from our social network presence.• Explore new ways to engage and identify new social networks to reach our target buyers.• Track, measure, and analyze all initiatives to report on social media ROI.

• Team supervisor over Customer service and Retention teams• Escalations and complaints• Working with the Communications Regulator• Daily reports and rosters• Payroll• Interviewed and effectively participated in the hiring of employees.• Employee Training• Performed employee performance reviews

• Resolved customer complaints and concerns with strong verbal and negotiation skills.• Displayed courtesy and strong interpersonal skills with all customer interactions.• Developed highly empathetic client relationships and earned reputation for exceeding retention goals.• Focused on the retention of active Business Customers through active listening, empathy, and assuming ownership of customer issues through to resolution.• Minimized account cancellations through resolution of technical trouble calls, billing issues, outages, and customer dissatisfaction with product and process.• Met and exceeded budgeted retention goals consistently.• Identified customer needs through various probing steps that led to issue resolution