Paul Whitehead Email and Phone Number
Paul Whitehead work email
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Paul Whitehead personal email
I am a highly experienced Operations Manager Expertise in remote Dispersed Workforce Management, Major Incident Management, high SLA achievement and 3rd Party Management.I am a strong pro-active leader, empowering staff to take ownership, providing coaching and mentoring to build cohesive teams in excess of 65 people working together to achieve individual targets and company objectivesProvider of high-level strategic IT planning, implementation and Client service to build consistently improved business performances
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Practice Lead, Field EngineeringCdw Uk Jul 2023 - PresentI will be leading and managing operational performance and delivery of contracted services within the Field Services Department, UK
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Field Engineering ConsultantCdw Uk Apr 2022 - Jul 2023
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Uk Operations ManagerNtt Ltd. Oct 2019 - Mar 2022United KingdomManage and support Technical Resolver Groups, Remote Field Engineers and a Service Desk delivering ITIL aligned Managed Services to UK clients.Manage the relationships of our 3rd Party suppliers and the off-shore support teams to deliver 1st class service to our UK Clients.Provide 1st line esclations and major incident managemant to clients. -
Shared Services Operations ManagerDimension Data Dec 2016 - Sep 2019Uk• Provide leadership to the shared services technical teams, UK Service Desk and field engineering• Manage the relationship between the shared services with the European and global service desks and technical teams.• Provide first line escalation for all UK clients globally spread by way of a Duty Manager function.• Delivery of ITIL aligned Managed Services to UK shared services clients• Act as a role model demonstrating the Dimension Data values Responsible for the management and development of a motivated, integrated team to deliver seamless solutions across all disciplines. -
Uk Field Engineering ManagerDimension Data Uk Sep 2013 - Dec 2016UkTo manage and support field based technical engineering team’s ensuring customer SLA’s are met and a high level of customer service is maintained at all times. To be a point of escalation and provide guidance, training and progression for the team's and represent Managed Services at both internal and external meetings. -
Engineering Area ManagerDimension Data Jan 2012 - Sep 2013Uk WideTo manage and support the UKs technical engineering team’s ensuring customer SLA’s are met and a high level of customer service is maintained at all times.
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Area Lead (Atlas / Dii)A&O Systems + Services Uk Ltd. Mar 2011 - Jan 2012Imphal Barracks, York -
Regional ManagerA & O Systems And Services Jan 2009 - Jan 2011a&o Systems and ServicesResponsible for regional management controlling 2 Team Leaders and 60 Field EngineersOverseeing engineers supporting small desktop and storage systems to £1m contractsLiaising with key account clients providing customer care, delivering KPIs and SLAsAcknowledged for developing personnel mentoring in customer service techniquesEnsuring integrity of field service activities in respect of H&S standards and complianceMaintaining companies performance appraisal programmes fulfilling corporate aimsCoordinated monthly and ad hoc meetings with senior management and field engineersAcknowledged for minimising non-chargeable overtime levels through tighter controlsRecognised for excellence of communications with field, area and senior management
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Area ManagerA&O Systems + Services Uk Ltd. Dec 2007 - Jan 2009Responsible for managing key accounts and controlling 30 Service Engineers Ensured provision of timely and high-quality services to support users Spearheaded the development of services and value within major client accounts Established and maintained IT standards and routine maintenance procedures Reduced costs in existing areas whilst creating additional service offerings Implemented technical strategies to meet aggressive corporate objectives Appointed to oversee installations, planned maintenance and fault resolution programs for key clients under contract with Sun Micro Systems and Sun Servers
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Sun Unix Engineer & Team LeaderA&O Systems + Services Uk Ltd. Dec 2000 - Dec 2007A proficent hardware engineer servicing are large range Sun Microsystems equipment.
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Senior Field Service EngineerGalileo Uk Dec 1986 - Dec 2000
Paul Whitehead Skills
Paul Whitehead Education Details
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Kitson College Of Technology, LeedsHnd Electrical And Electronic Engineering -
Mount St Mary'S High School, LeedsMathematics, Physics, Computer Studies And Electrical And Electronic Studies
Frequently Asked Questions about Paul Whitehead
What company does Paul Whitehead work for?
Paul Whitehead works for Cdw Uk
What is Paul Whitehead's role at the current company?
Paul Whitehead's current role is A highly experienced Operations Manager.
What is Paul Whitehead's email address?
Paul Whitehead's email address is pa****@****ata.com
What schools did Paul Whitehead attend?
Paul Whitehead attended Kitson College Of Technology, Leeds, Mount St Mary's High School, Leeds.
What skills is Paul Whitehead known for?
Paul Whitehead has skills like It Field Service, Sla, Sun, Solaris, Service Delivery, Service Management, Managed Services, It Service Management, Service Desk, Itil, Incident Management, Field Service.
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2bromboroughpaints.co.uk, liverpoolvision.co.uk2 +447809XXXXXX
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Paul Whitehead
London -
Paul Whitehead
Cheltenham -
Paul Whitehead
Greater London
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