Paul Haddock phone numbers
Substantial experience in the people and process management of Customer Contact Centre teams and Outbound Telephone Sales Units to enable them to achieve demanding targets in a flexible, organised and effective way.Significant experience in project management and change management. Passionate about excellent customer experience and is able to reflect service offer against customer perception and is often the instigator of "just imagine this if you were the customer" type discussions.A leadership style that promotes a fun and professional workplace. A very capable motivator communicator and influencer, who can easily translate business goals into meaningful and relevant actions for people at all levels.
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Head Of Accounts Payable EmeaRs Components Mar 2020 - Jun 2024Corby, England, United KingdomProviding leadership to a team of Accounts Payable EMEA Team Managers .Driving employee engagement and process automation and service enhancements Introducing a Service Agreement Framework to ensure we provide our suppliers payment on time and in full. -
Head Of Emea Customer Service CoeRs Components Mar 2015 - Mar 2020Corby• Providing leadership and development to a team of COE Team Managers• Championing and transforming the way people engage with the business and the customer. • Development of an internal Service Agreement framework that supports our service to our customers • Doubled the size department and service offer to encompass our EMEA Markets into the Customer Services COE.
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Customer Services Delivery ManagerRs Components Jul 2007 - Apr 2014Corby• Providing leadership and development to a team of Customer Service 10 Team Managers• Championing and transforming the way people engage with the business and the customer. • Development of an internal communication framework that supports the people culture.• Ensured achievement of monthly revenue and operational performance targets.• Providing a reward and recognition framework to drive motivation and performance.
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Customer Services Systems And Process Development ManagerRs Components Apr 2005 - Jul 2007• Responsible for the development and improvement of UK Customer Services systems and full end to end process.• Protecting the UK Customer Service capabilities and performance through system enhancements by testing the Order to Cash process. • Responsible for the complete end to end Customer Returns process ensuring the sources of customer annoyance were identified and removed from the Customer Returns process.
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Customer Services Customer Service Team /Leader /Manager /Deputy Head Of Internal SalesRs Group Plc Nov 1988 - Jul 2005CorbyVarious Customer Service Roles and Internal Sales Management Roles
Paul Haddock Skills
Paul Haddock Education Details
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Post Graduate Diploma In Managmenent Studies
Frequently Asked Questions about Paul Haddock
What is Paul Haddock's role at the current company?
Paul Haddock's current role is Head Of Accounts Payable EMEA at RS Components.
What is Paul Haddock's direct phone number?
Paul Haddock's direct phone number is +4478507*****
What schools did Paul Haddock attend?
Paul Haddock attended De Montfort University.
What are some of Paul Haddock's interests?
Paul Haddock has interest in Poverty Alleviation, Children, Education.
What skills is Paul Haddock known for?
Paul Haddock has skills like Change Management, Customer Experience, Customer Service, Management, Employee Engagement, Team Management, Operations Management, Team Leadership, Project Management, Performance Management, Crm, Leadership.
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Paul Haddock
London4icap.com, lseg.com, gmail.com, lseg.com -
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Paul Haddock
London
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