Manage customer tickets by answering questions and concernsReproduce software issues reported by customersDocument and communicate verified software bugs to developer team. Deliver customer support through the provision of interim solutions for software issues until the release of an update containing a comprehensive fixProvide backend support through AWS Dynamo Databases.

Manage Etsy store including customer support and satisfaction, 5 star store with 1200 reviews and over 4000 sales to dateInventory and order management through custom built automated Google Sheets spreadsheetsOrder fulfillment, packing and shipping order items3D printing model design and post processingPrinter management and maintenanceParticipate in street fairs and festivals, provide positive sales experience for attendees

Project recording studio offering various audio services. My clientele has included artists looking to release original or cover recordings as well as other producers and engineers interested in collaboration or outsourcing elements of their productions.• Work recognized on two well-known music review and news sites, HeavyBlogIsHeavy and NoCleanSinging

Skilled customer support professional with positive attitude and excellent service skillsCertified passport agent with expertise in application interviews, document verification, and accurate record-keepingExperienced in managing business accounts, bulk mail processing, and stamp stock maintenance, with strong problem-solving abilities and proficiency in diffusing tense customer interactions

Achieved quarterly revenue of $150,000 - $200,000 by efficiently managing business customer accountsConducted in-depth analysis of customer mailing reports, provided effective guidance on issue correction, utilized MS Word and Excel to create manuals and custom forms, and processed election mail with attention to detail while maintaining positive customer relatkonships

I have been actively working as postal clerk and was accountable for selling several high quality products such as stamps, prepaid mail envelops, and money orders as well as collected payments. I was also promptly receiving and responding to questions regarding mail regulations and procedures, postage rates, and post office boxes. I have proactively maintained addresses correctness/legibility and process suitable condition for items as well as accuracy of documentation. In additional to all these duties I was also organizing and managing odd-sized mail and items requiring special supervision.• Gained advanced knowledge of every single clerk role in the post office.