Paul Harmon Email & Phone Number

Greenville, South Carolina

•Responsible for monitoring, trouble shooting, and repair of the Windstream Layer 1 DWDM backbone. Including troubleshooting/redesigning issues on the backbone network including DWDM and SONET. •Identify/troubleshoot issues in a high pressured environment. •Required to monitor the network and coordinate with Transport Engineering, Field Operations, and OSP Engineering.•Responsible for the created FCC, RCA and RFO tickets for critical outages. •Troubleshoot Electrical/Optical/DWDM issues on the Legacy Paetec, McLeod, Cavalier, Nuvox, Kentucky Data Link and Windstream networks as needed. •Interpret OTDR traces, Test Results, OSA and DACS readings.•Professionally interact with field tech's as well as both internal and external customers.•Create and document various Method of Procedures to support repair activities.•Communicate equipment and design issues with other internal groups.

Piscataway, Nj

•Responsible for the provisioning, testing and turn up of over 1500 ALU/CISCO GSMoE services from GSM over to GSMoE/Ethernet circuit using Centest/NetAnalyst.•Support MNRC and NFSD Mobility network in verifying the Pre /Post Checks on LMU,BTS Radios and ALU/Cisco SIAD•Responsible for managing the order process which encompasses order tracking, escalations, validating engineering, documenting and publishing daily reports by using Granite Client/WEB XNG•Project Manage the internal and external interfaces for the completion of the test and turn-up of services.•Facilitate conference calls to identify and resolve issues with Field Techs and Project Managers to ensure delivery of the service is met.

Ventura, California

•Diagnosed and repaired technical and software issues with CDMA/LTE network on cellular phones, including applications, activations and transferring customer information.•Performed various inventory tasks such as monitoring inventory levels on replacement parts and merchandise products on the sales floor.•Worked one on one with the customer to assist, educate and resolve their individual needs.•Managed and audited paperwork including inventory, trouble tickets and contracts.

Greater New York City Area

•Scheduled/Coordinated meets and cutovers with FSE/LEC and customers/vendors.•Used individual expertise to solve difficult technical and system problems.•Escalated technical issues to find and troubleshoot problems in order to close out tickets and satisfy the customer.•Assisted the Lead Engineer in performing the actions detailed in the (MOP), ensuring that the customer’s network is operating properly during Maintenance Window activities.•Responsible for remote end to end installation and maintenance of customer and network telecommunications circuits.•Performed remote loop testing on ds0 to CSU/DSU and various t1 testing on installs, migrations and outages with Field Techs and LEC Techs using REACT .•Accessed network equipment DXC’s, switches and transport equipment using remote test systems.•Provided status reports on orders to the assigned Lead Engineer.•Performed complex provisioning and routine testing on ATM Frame Replay/CSU/DSU/DS0/DS1/DS3/OCN circuits/equipment to support next generation services.•Performed tests, analyzed data and interpret manuals and wiring diagrams to locate and clear trouble conditions in switching equipment, computer systems, data networks associated with DSL orders.•Troubleshoot the alarm conditions on the network to proactively identify and implement repairs and restoration plans to ensure minimal service outages.•Updated status systems to provide accurate progress and timelines for installation and maintenance issues.•Used project management to coordinate completion of test and turn-up of services.•Installed/tested E1/T1/DS3/OCN cards, fiber cables and frame relay racks.•Dispatched to vendor locations to install new cell site equipment, troubleshoot outages on AC and DC power systems.•Experienced with DWDM Optical Networks to troubleshoot technical problems on new and existing networks.