Paul Hart Email and Phone Number

My role as Team Leader involves ensuring we have enough staff answering the incoming callsfrom pharmacies throughout the UK, also arranging regular 1-2-1 meetings and motivating the staff• To manage people• To strive to achieve personal targets• To be aware of events and happenings in other departments.• To work in a challenging environment.

I held this position in the Protection New Business Department. My role was to ensure thatall new proposals were dealt with efficiently and most importantly, the customer'sexpectations were always met in a timely manner. I liaised with a number of in-housedepartments and third parties including Financial Advisers and the Medical Team, arrangingappropriate appointments for examinations.Key Skills and Specific Duties:• To work to a strict Service Level Agreements• To strive to achieve consistently high results• To manage work consistently and efficiently• To always respect confidential information in the appropriate manner• To meet tight schedules and deadlines• To independently plan and organize.

My position as Service Adviser involved working in the call center answering customerqueries and dealing with customer complaints. I arranged for policies to be cashed-in andliaised with financial advisers on a daily basis.Key Skills and Specific Duties:• To work to strict timescales and deadlines• To strive to achieve personal targets• To be aware of events and happenings in other departments.• To work in a challenging environment, dealing with customer's queries and complaints in acalm and professional manner.