Paul Headden

Paul Headden Email and Phone Number

Contact Center Engineer
Paul Headden's Location
Littleton, Colorado, United States, United States
Paul Headden's Contact Details

Paul Headden work email

Paul Headden personal email

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About Paul Headden

Experienced in Management, Operations & Marketing in IT and Telecom.Cisco Call Center Enterprise, VOIP, SIP, CUCM, CVP, ICM, GW, Layer 3,4 Routing/Routed protocols, RTP, SIP proxy, SBCs. Nice CXOne, VXML, Python, JavaEnterprise Call Center Technologies via TDM and VOIP infrastructure.Specialties: Enterprise Contact Center Technology (IP and TDM), CCNA, 6 Sigma Green Belt

Paul Headden's Current Company Details

Contact Center Engineer
Paul Headden Work Experience Details
  • Nelnet Diversified Solutions
    Contact Center Engineer
    Nelnet Diversified Solutions Jul 2015 - May 2024
    Greater Denver Area
    Contact Center Applications, IVR development
  • At&T
    Engineer
    At&T Apr 2001 - Apr 2015
    Colorado Springs, Colorado Area
    Manage Contact Center Applications that direct workflow to enterprise wide Contact Centers in order to maximize customer satisfaction and efficient use of resources. Get the client to the right resource at the right time.
  • Mci
    Manager Of Operations
    Mci Aug 1996 - Mar 1998
    Managed Local Telephone and Internet Operation in Salt Lake City, Provo, Ogden, and Denver area.
  • At&T
    National Account Manager
    At&T 1990 - 1996
    Provo, Utah Area
    Managed $30 million per annum National Account
  • Bell Laboratories
    Member Of Technical Staff
    Bell Laboratories 1985 - 1990
    Designed Circuit Boards for telephone switches.

Paul Headden Skills

Voip Sip Cisco Technologies Ip Cisco Call Manager Telecommunications Unified Communications Switches Ethernet Contact Centers Call Centers Network Architecture Ccna Telephony H.323 Wan Data Center Tcp/ip Bgp Cisco Routers Networking Mpls Routing Network Design Lan Wan Six Sigma Avaya Managed Services Call Center Ivr Network Engineering Tdm Routers Computer Network Operations Cisco Ios T1 Eigrp Routing Protocols Cti Fiber Optics Virtualization Vmware Servers Network Administration Microsoft Sql Server Sql

Paul Headden Education Details

Frequently Asked Questions about Paul Headden

What is Paul Headden's role at the current company?

Paul Headden's current role is Contact Center Engineer.

What is Paul Headden's email address?

Paul Headden's email address is jp****@****ive.com

What is Paul Headden's direct phone number?

Paul Headden's direct phone number is +130388*****

What schools did Paul Headden attend?

Paul Headden attended University Of Illinois At Urbana-Champaign, University Of Colorado Boulder.

What are some of Paul Headden's interests?

Paul Headden has interest in Civil Rights And Social Action, Education, Children.

What skills is Paul Headden known for?

Paul Headden has skills like Voip, Sip, Cisco Technologies, Ip, Cisco Call Manager, Telecommunications, Unified Communications, Switches, Ethernet, Contact Centers, Call Centers, Network Architecture.

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