Paul Hendrix is a Technical Services Leader. Passionate about collaborating with people to solve problems. at Maven Group LLC. He possess expertise in messaging, servers, support, technical support, technical support engineer. Colleagues describe him as "I have worked with Paul for more than 12 years as a software engineering lead while he was in the support organization for Echo360. Paul has always been professional and well respected by not just our customers but also our engineering teams. His drive and commitment to supporting our customers lead him to managing the entire global technical services. Working with Paul was a pleasure and I hope our paths meet again as he's one of the best support leads I've ever worked with." and "In my experience, there are leaders of Support and Service organizations who define their metrics and stay in their lanes, managing time-to-close and ticket volume as abstractions, disconnected from business strategy and goals. Paul is the opposite of that. In our collaboration he was instrumental in representing the voice of the customer with fidelity and empathy, and one of the strongest collaborators with the Product Team in gathering detailed requirements and helping sculpt solutions that it was my privilege to work with. His instinct for prioritization and customer impact is really strong and his leadership style is super chill. When customers are panicked, Paul's ability to calmly assess the situation and translate that for Product managers and builders is unparalleled. He would be a strong leader added to any team."