Paul Herring Email and Phone Number

Responsible for establishing and managing a centralised operational data governance function to ensure compliance, effective data management and transparency in the end-to-end management of critical data. FTC for 9 months.

Responsible for the overall quality of customer data across internal CRM, billing and product entitlement systems, managing a team of 30 data architects, analysts, process engineers, data stewards and operational staff in the UK and India. Held overall accountability for customer data governance process, ensured key decisions were referred to correct data owners, maintained data ownership network across the business

Responsible for the global processes and working practices related to the creation and quality maintenance of customer data. Managing a team responsible for data stewardship and Six Sigma process excellence

Business Intelligence and Insight role supporting Enterprise and Risk Market Development teams

Business Planning and Operations role supporting European Sales Specialist team, a team of 200 covering Sales, Pre-Sales, Lead Management and New Business.

General Business Operations role covering Teamed (account management model for remote locations of large customers), New Business and Pooled teams across EMEA

Responsible for the deployment and success of Sales tools and processes in UK and Ireland and managing the work of 2 Business Analysts. Achievements include:Deployment of TRUST (Salesforce.com CRM system) to Account Managers, Market Sales Specialists and Sales Managers in UKIIncreased the accuracy of pipeline information, whilst reducing the time taken for Account Managers to forecast by 50%Developed close working relationship with Customer Administration, minimising impact of large CA projects e.g. billing system migrationDeployed Sales Order Specialist role in UKI and managed More Time for Customers initiative, reducing the administration burden on Account ManagersLed Customers are the Heart of Everything week - a cross functional initiative to improve the Customer Orientation score in the UKI employee surveyEstablished regular video conference call with Manila-based Helpdesk, introducing UKI roles and key customers to new Helpdesk teamDuring a 6 month secondment to the Central Design Team, I worked with senior Sales and Customer Service management, global process owners and external consultants to develop and document key processes for the New Operating Model for Global Sales and Customer Service. Processes developed and documented were service request (Helpdesk), commission scheme definition, payment and adjustment, data compliance audit, commercial approval, cash collection and Account Manager allocation processes

Managed team of 6 people in London and Bangalore responsible for customer intelligence reporting and Thomson Financial product trial processes

Led UK and Continental European teams of 25 people responsible for sales administration until the integration of the role with Customer Administration group

Responsible for managing the team and processes to provide product access to European customers