With deep expertise launching startups and turning around underperforming businesses, I accelerate organizational growth and drive profitability through streamlined operations, cost control strategies, and cross-functional collaboration. I am a natural problem solver and enjoy developing complex solutions for business challenges, leading my workforce through change with empathy, open dialogue, and a positive spirit to boost collaboration and enhance productivity.Throughout my career, I have served as a thought leader to innovate new business models that expand organizational capabilities, increase market share, and boost revenue generation. I led a multibillion-dollar business development and professional services segment for telecommunications giant Alcatel-Lucent Enterprise and also established and sold my own million-dollar appliance repair business, Mr. Appliance of Tri County. I currently serve as director of operations at SpecialtyRx, steering operational and distribution logistics for a full-service, high-volume warehouse pharmacy and managing eight teams across 18 departments in a fast-paced and matrixed organization. A few other accomplishments of which I am incredibly proud include:● Within two years of assuming leadership, transforming SpecialtyRx’s siloed operational division into a cohesive, streamlined infrastructure after its swift multimillion-dollar business expansion. ● Achieving 40% business growth YOY at Mr. Appliance despite charging higher premiums than competitors by creating an innovative business model based on quality and high-end customer service. I built my book of business to over 2,500 residential and commercial customers, including exclusive repair contracts for 25 multiunit dwellings.● Innovating and leading a wireless application live showcase initiative across six industry-leading global carrier services in the US and Canada for Alcatel-Lucent, generating 100 leads, accelerating sales cycles by 50%, and driving net-new sales to meet and exceed sales goals. I am always open to expanding my professional network. If you would like to connect, please contact me at hrustic@comcast.net.AREAS OF EXPERTISE: Public Speaking & C-Level PresentationsPharmaceutical & Bioscience IndustriesMarket Research & Data AnalyticsStartup Enterprise & TurnaroundsBudget and P&L ManagementTelecommunications SectorsPerformance Metrics / KPIsStrategic Business PlanningPerformance ManagementGo-to-Market StrategiesRegulatory ComplianceMarketplace ExpansionChange ManagementBusiness Operations
Listed skills include Voip, Product Management, Telecommunications, Management, and 28 others.
