Serve as the voice of the customer within Amazon, advocating for needs and priorities across departments such as product development, procurement, marketing, legal, and sales. Utilize data analytics and reporting tools to track key performance metrics, identify trends, and provide actionable insights that drive continuous improvement in client services. Regularly assess the effectiveness of customer success initiatives and strategies, making adjustments as needed to ensure client satisfaction and retention. Oversee key activities for Selling Partners, including follow-ups and escalations, to ensure issues were resolved promptly, demonstrating excellent time-management skills and the ability to work independently while leveraging centralized resources.

To provide high quality, ethical, and stable investments for our partners while maintaining long-term real estate investmentshttps://www.trvlpropertygroup.com/

- As a Force Reconnaissance Team Leader, I planned, briefed, and led teams in close quarter combat (CQB), patrolling techniques, amphibious reconnaissance, combative dive operations, radio communications, scout swimming, small boat and helicopter operations, parachuting (HALO/HAHO), small demolition capabilities, digital photography reporting, pre-mission presentations, and post-mission debriefs- Organized, planned, and prepared pre-mission presentations to the chain of command that evaluated the mission risks and then implemented risk reduction, resulting in the successful execution of over 300 projects/operations significantly increasing my commands mission readiness - Enabled the accurate accountability of 102 weapons and 304 optics valued at more than $1.2MM- Responsible for the professional development, combat conditioning and personal well-being of 14 team members- Deployed in support of Caribbean Coastal Warrior, where I successfully conducted joint interoperability training with Netherlands Maritime Special Operations Forces, specifically the Dutch Frogmen- Supervised and instructed 128 hours of high-risk diving operations with the Dutch Frogmen and 17 Reconnaissance divers resulting in the successful development of modern day standard operating procedures for combatant diving operations, which had a significant increase in my commands overall mission readiness- Instrumental in the commands NAVSEA diving safety assessment with outstanding results covering 425 line items and one NAVSEA systems certification ensuring $3.7MM in diving life support systems were maintained mission ready with zero discrepancies- Responsible for the successful embarkation of 40,000 pounds of diving equipment valued at more than $2.5MM. Assets to include one recompression chamber, 20 MK25 rebreathers, 8 scuba rigs/cylinders, and 4 compressors- Led 4 Pre-Dive courses of instruction, involving high-risk training, resulting in the graduation of 64 Marines