Managed activities of Microsoft 365 and Okta engineering team, supporting 30K users across full Microsoft 365 platform. Provided leadership, direction, team building, coaching, decision making, and strategy for diverse IT team. Integrated new acquisitions into environment and rolled out new and improved solutions to user base. Provided design and support documentation and training materials to other teams in IT organization.

Used company goals to frame business conversations and technical solutions. Delivered cost-effective, industry-standard scalable solutions optimized for long-term growth and flexibility. Managed multiple third-party vendor services. Worked with key leads from multiple IT departments to coordinate and merge elements from two like-sized IT organizations following company merger.

Drove operations, management, administration, maintenance, and support of messaging and collaboration environment across organization, with focus on developing and maturing associate user experience. Developed training materials and hosted live training sessions for Teams users. Trained corporate trainers to continue ongoing training on Teams product.

Delivered solid operational services within information technology. Managed team of 19, including managers covering enterprise applications, systems, and networking. Maintained operations of data center and cloud-based services. Developed and implemented technology strategies, aligning and driving innovation. Fostered team collaboration and skills development. Developed and managed multi-million-dollar annual operations budget.

Managed team of 15, including managers covering enterprise applications, systems, and networking. Managed multiple third-party vendors for both services and staff augmentation. Selected and deployed security awareness training and response automation platform for user base.

Investor/operating partner in a retail game store doing business as All Fun & Games.

• Analyzed current and new IT solution initiatives• Designed solutions for business and IT needs• Developed SOPs for IT procedures• Produced documentation for developed solutions and SOPs• Communicated with all business areas and teams to understand needs and translate relevant portions of them into IT initiatives• Worked with those contacts throughout the development of associated solutions• Worked with peers to develop a hardware independent workstation imaging solution• Worked with peers to setup a remote user accessible IT lab environment for testing environments, software packages, etc. • Assisted in coordination of data center migration/consolidation effort to centralize North American data processing• Team member of design and development efforts for a centralized ticketing and system management system under HP OpenView Servicedesk platform

• Served as liaison between user facing Support personnel and Systems Administration personnel• Reported Problem and Major Incident status to Problem Manager• Worked with Change Manager to coordinate system changes• Managed a network of primarily Windows based servers and workstations• Worked extensively with VMware ESX based virtual machines• Performed build, maintenance, patching and upgrade actions on a variety of operating systems and applications• Managed mobile device messaging fleet utilizing BlackBerry Enterprise Server, ActiveSync and Goodlink technologies• Built/introduced and maintained multiple company wide solutions and services. Examples include: o Systems monitoring with HP Systems Insight Manager o Web content management under Websense integrated with Microsoft ISA proxy o Cross-data center DHCP services utilizing Infoblox DNSone appliances o Symantec Brightmail spam/virus gateway• Took part in multiple successful offsite disaster recovery test scenarios• Played a key role in developing the Change Control ticketing/approval process