Paul Walsh Email and Phone Number

Managed national network of Quick Lane locations, providing expert maintenance and light repair services for all vehicle makes. Directed full range of business deliverables, including budgets, consumer facing marketing and promotions, dealer motivational programs, and dealer performance tracking. Led field team working in regional dealer territories.• Increased year-over-year (YoY) national parts sales revenue 8.5%+ while improving customer satisfaction 2+ percentage points (ppts) as measured in customer surveys. • Improved dealer utilization of key tools supporting customer satisfaction and sales growth, including better usage of Vehicle Checkup Report Card, increasing correct services coding inputs for customers, and enhancing online services.

Led planning, budgeting, execution, and monitoring of programs supporting sales and revenue growth. Responsible for all marketing activities related to after-market around the wheel parts and service.• Improved survey-measured customer satisfaction / experience scores approximately 2 ppts through consumer-focused programs and initiatives leveraging services provided by national dealer network.• Launched new initiatives for dealer network training, customer satisfaction delivery, and improved dealership tools utilization.

Managed key programs, budgets, and stakeholders, working with dealer network to improve customer satisfaction and retention. • Boosted customer satisfaction, retention, and employee engagement scores with national delivery of exceptional sales and service experiences. • Grew dealer enrollment in Consumer Experience Movement (CEM) program 8%. • Increased survey scores for customer satisfaction and dealer employee engagement at CEM stores by 2 ppts and 3 ppts, respectively.

Managed national distribution and logistics network for daily / weekly parts supply. Oversaw multiple 3rd-party vendors and internal stakeholders. • Achieved consistent, on time daily delivery of parts for dealers in high 90% performance range. • Maintained transportation budget within forecasted and approved values.

Managed initiatives for national network optimization and efficiencies. Facilitated ongoing reduction of inventory levels and excess / obsolete materials in partnership with suppliers and manufacturing facilities. • Led materials reduction initiatives, managing, and reducing overall gross inventories 10%+. • Assisted in monitoring and management of supplier status through 1st quarter requirements performance reviews.

Managed a team of Release Merchandisers responsible for forecasting and procurement of national network demand through global supply base.• Effectively managed team through coaching and counselling, to deliver exceptionally high levels of accurate forecasting and on time delivery.• Built strong global supplier relationships through consistent monitoring of critical KPIs and consistent communications related to performance.