Paul Jackowski, Pmp Email & Phone Number

Arlington, Virginia, United States

As a Senior Consultant with TechOp Solutions International, LLC, I have been contributing significantly to the ICE (U.S. Immigration & Customs Enforcement) Enforcement & Removal Operations (ERO) division since 2022. In collaboration with Deloitte’s Law Enforcement Systems and Analysis (LESA) IT Management (ITM) Case and Portfolio Support Office (PSO) teams, my role revolves around ensuring the ERO portfolios are aligned with their project timelines. My responsibilities also include engaging with ERO representatives to effectively gather requirements, navigate through impediments, and distribute release information to meet business needs. My expertise in defining and documenting User Stories and Acceptance Criteria using JIRA plays a pivotal role in developing User Acceptance Testing and Production Testing scripts, confirming the efficacy of new releases.

Arlington, Virginia, United States

In the preceding year, under the CBP RPA contract, I dedicated my efforts to supporting Deloitte's Robotic Processing Automation (RPA) team. My focus was on creating and maintaining automation for the U.S. Customs and Border Protection’s (CBP) Office of Field Operations (OFO) Budget Division, which significantly enhanced operational efficiency and accuracy in reporting. My involvement in implementing a groundbreaking national RPA deployment across the CBP enterprise was a notable achievement. I led deployment sessions with 55 staff across 20 Field Offices, advocating for customer service excellence and robust change management to promote user adoption. This initiative resulted in over $43 million of annual awards in support of the client's 33,000-person workforce, halving the processing level of effort and reducing data entry errors to a mere 1%.

Arlington, Va

As the Deputy Program Manager and Senior Reviewer, I led a dynamic team of 12+ analysts in supporting the DHS National Operations Center’s 24/7 media monitoring. My role was multifaceted, encompassing management of record-keeping, performance evaluations, and guiding the team through significant transitions. I revamped standard operating procedures and played a crucial role in critical decision-making during high-stake events, including the U.S. Capitol security incident. My leadership was instrumental in enhancing operational efficiency, streamlining training programs, and developing a centralized web portal for document management, significantly impacting our national security operations.

Arlington, Va

In my role as an Open Source/Social Media Analyst, I assisted the Deputy Program Manager and Program Manager with key responsibilities. I was instrumental in streamlining workflow processes and contributing to the development of operational strategies. My focus was on monitoring and analyzing open-source digital media to support the DHS’s mission. I created over 3,000 reports and summaries, providing crucial insights and solutions for the DHS's operational needs. My ability to serve as a liaison between management and analysts was pivotal in resolving operational and personnel issues effectively.

Merrifield, Va

During my tenure as a Law Enforcement Clerk, I actively supported the DEA’s Office of Special Intelligence DOMEX Team. I was responsible for handling, reviewing, and analyzing evidence in high-profile DEA cases. My role required quick adaptation to diverse environments, as I frequently traveled to field offices to assist in case analysis. I specialized in collecting and scrutinizing financial statements, identifying trends and critical information vital for the success of ongoing investigations. This role honed my analytical skills and deepened my understanding of law enforcement operations.

Master Of Arts Candidate, Diplomacy And International Affairs

Activities and Societies: Graduate Diplomacy Council, the Journal of Diplomacy and International Relations, Intramural Dodgeball.

Bachelor Of Science (Bs), Political Science And Government, History, And Philosophy

Activities and Societies: The Special Jesuit Liberal Arts Honor Program, Student Government, the University of Scranton String Orchestra.