Responsible for the daily operation of the SOCC department including oversight of operations and dispatch functionality. Primary Duties and Responsibilities include:Operations:- Management and oversight of the SOCC for operations and dispatch functions of the department- Develop, implement, and improve SOCC policies- Proactively anticipate operational problems and effect appropriate mitigation plan- Monitor, maintain and address issues with on-time performance, flight irregularities, and customer service- Demand and ensure the legal and safe operation of our co-dispatch program- Accurate administration of our regulatory responsibilities- Ensure department is up to date with and able to respond in accordance with our Emergency Response Plan- Timesheet, scheduling, and vacation approvals for all direct reports- Management of SOCC personnel and all tasks associated Financial:- Assist with annual department budget - Assist with monitoring and analyzing monthly expenditures to ensure within budget and on target- Monitor overtime bi-weekly and report to the General Manager on reasons for overtime- Adhere to all financial internal controls- Monitor department manpower to ensure within budget and seek approval for replacement/increase- Engage in ongoing cost reduction analysis within your departmentSafety & Leadership:- Once assigned a report through the SMS Database: must ensure all steps are followed as outlined in the SMS Procedures Manual in respect to the review, investigation, hazard analysis, root cause analysis, corrective action plan and monitoring of each individual report.- Actively support the safety management system by following SMS processes and encouraging a safety reporting culture in your department- Promote occupational health and safety within your department, and participate in the development and monitoring of safety training- Proactively communicate hazards and SMS initiatives with your department

- Review of all proposed flight schedules for operational feasibility.- Scheduling of Flight Dispatchers so as to ensure complete and proper coverage of SOCC activities.- Identification of such courses of instruction as may be required to ensure full competency of SOCC personnel, ensuring that required training is completed and competency maintained.- Periodic performance assessments of subordinate Dispatch personnel.- The maintenance of the Dispatch library, including the Emergency Response Manuals.- Review of and provide updates to/rewrites of the Flight Dispatch Manual and training programs.- Periodic review of SOCC support functions and recommendations to enhance and/or improve SOCC efficiency and service to operating flights.- Carry out the duties of “Managers/Supervisors/Leads” as detailed in the SMS Policy Manual.- Schedule Training events and assist in providing Initial, On‐the‐job and Recurrent training. - Conduct Initial and Annual Dispatch Competency Checks in accordance with Transport Canada Regulations.- Notify the Minister whenever a Flight Dispatcher certificate is issued or becomes invalid.- Responsible for the management of Flight Dispatch training records.- Assist in the investigation of SMS reports, including development and implementation of corrective action plans.- Remain current, qualified, and be able to perform duties normally assigned to a Flight Dispatcher.

- Assume the duties of Chief Flight Dispatcher when so delegated- Remain current, qualified and be able to perform duties normally assigned to a Flight Dispatcher- Assist in Providing Initial (OJT) on‐the‐job training to new employees- Assist in the management of Flight Dispatch training records- Assist with reviewing and scheduling of Flight Dispatchers- In coordination with the Chief Flight Dispatcher, schedule all Flight Dispatch training events- Assisting with and Instruction of ground schools and training- Maintain SOCC Library Manuals for currency and updates- Participate in the interviewing and selection of new hire Flight Dispatchers- Participate in training meetings/committees- Assist Chief Flight Dispatcher in the investigation of SMS reports, develop and implement corrective action plans- Assist in the periodic review and update or rewrite of the Flight Dispatch Operational Control manual and training programs- Participate in management meetings/committees

- Create, monitor, authorize and revise Operational Flight Plans for Calm Air flights- Maintain proper operational control by monitoring flights and proactively ensuring proper progress reports- Discuss flight plan requirements, NOTAMS, and weather information with Flight Crews to ensureproper safety considerations and compliance with the pertinent regulations and Calm Air policies- Communicate and revise flight plans with the appropriate ATC/ACC facility- Monitor and interpret weather information to ensure safety of flight and efficient operations- Communicate any operational or weather concerns to the Flight Operations Coordinators or other affected departments to minimize flight delays or any other impact on Calm Air’s operations- Monitor the maintenance status of the Calm Air fleet to ensure the aircraft are flown within anylimitations that may be imposed by any existing reported MEL items or reported defect

- Monitor the progress of flights and enter flight information into the flight tracking software and log- Advise Dispatchers of the cause of any delays to assist in their operational control and efficiency- Build flights and modify flights as needed in the flight tracking software- Monitor Flight Crew Member’s duty periods and enter their information into the duty day trackingsoftware- Create and update any required paperwork, such as the Flight Watch Log or Flight Schedule and ensure it is filed with the appropriate department once completed

- Checking in passengers, tagging luggage and assisting passengers with any problems that may arise- Monitoring aircraft and baggage to ensure efficient operations and rerouting passengers or baggage as necessary- Supervising the boarding and deplaning of passengers to ensure that safety and security are maintained- Advise Dispatch when a situation may arise that would delay the flight- Assist the Flight Crew with final numbers and baggage weight calculations to ensure the aircraft isoperated within its weight and balance tolerances- Act as Lead Agent when required to provide leadership and assist other agents when needed- Assist in the supervision and on-the-job training of new employees when necessary

- Marshalling aircraft and monitoring the ramp to ensure a safe work environment- Loading and unloading baggage, attaching and running ground equipment to aircraft- Liaise with airline staff and administration to ensure proper baggage, cargo and passenger loading- Supervise and coordinate ramp attendants that have been assigned to my crew- Train any new ramp agent that was assigned to my crew

- Create and maintain the Duty Officer Training Program- Train and supervise new Duty Officers- Create and maintain the OCC/Duty Officer schedule- Respond to any concerns or complaints Duty Officers may have- Coordinate with the Maintenance Department to ensure that all Maintenance Tracking information is up to date- Liaise between the Operations Manager and Transport Canada to ensure that OCC was compliantwith the Transport Canada Enhanced Monitoring Program- Create Policies or Procedures to improve the company’s operations and efficiency and to ensurecompliance with Transport Canada’s recommendations- Mediate any interpersonal disputes or inter-departmental difficulties that arise- Standard Duty Officer responsibilities

- Provide private customers and insurance agencies with price quotations and timelines for medicalflights- Coordinate and flight follow domestic and international air ambulance flights in a Type C OCS- Arrange ground handling, landing and overflight permits where necessary- Arrange ground ambulances for patient transportation- Determine flight and medical crew for medical flights based on medical assessments and patientrequirements- Record and monitor Pilot Flight Duty Time- Coordinate communications between different departments within the company to ensure flightsafety and effective operational decisions- Solve problems in a fast paced aviation environment while minimizing costs to the company