• Review, maintain and produce reports as required to assist all areas of the group in their objectives.• Maintain Spreadsheets• Advanced user of Excel, Lookups, Pivot Tables, VBA. User of Power BI, SQL, Crystal Reporting

• Analyse inventory to ensure stock is available when needed, ensuring inventory levels are maintained and stock is maximised to full potential• Review, maintain and produce reports as required• Developed a new process to help with inventory control, maintaining daily records and a database to help with Inventory control• Advanced user of Excel, Lookups, Pivot Tables, VBA

I was given the contract opportunity to work at Lloyds Banking Group in Document Services with responsibilities similar to when I had previously worked there.• Support the Technical Print Infrastructure;• Ensure documents are produced and dispatched accurately to agreed templates;• Liaise with internal and external customers gathering requirements;• Produce documentation with estimates and project plans;• To develop the technical environment to meet the user… Show more I was given the contract opportunity to work at Lloyds Banking Group in Document Services with responsibilities similar to when I had previously worked there.• Support the Technical Print Infrastructure;• Ensure documents are produced and dispatched accurately to agreed templates;• Liaise with internal and external customers gathering requirements;• Produce documentation with estimates and project plans;• To develop the technical environment to meet the user requirements;• Co-ordinate and implement the technical environment minimising risk;• Produce any system and training documentation; Show less

In France I took up a role working in a call centre dealing with reservations primarily, however I also had the opportunity to use my technical skills. My responsibilities there were:• Answering customer communications (Telephone and Email) in French and English;• Administration necessary to ensure any ad-hoc requirements were met when customers were travelling (eg Disabled passengers, those travelling with pets, groups);• Liaising with other areas of the company, with port… Show more In France I took up a role working in a call centre dealing with reservations primarily, however I also had the opportunity to use my technical skills. My responsibilities there were:• Answering customer communications (Telephone and Email) in French and English;• Administration necessary to ensure any ad-hoc requirements were met when customers were travelling (eg Disabled passengers, those travelling with pets, groups);• Liaising with other areas of the company, with port authorities, security and customs as needed;• Improving processes to reduce costs and minimise rework. This included using Excel and Visual Basic;• Provide ad-hoc help to my colleagues; Show less

Moving to France I began work in a role working with a French Company similar to my previous role, supporting the Print Infrastructure of their many Print Centres. Here I gained a good understanding of French, both oral and written. My responsibilities were:• First contact customer support;• Investigation of issues liaising between the client and the software supplier;• Maintaining the information database;• Suggesting/implementation of improvements to working… Show more Moving to France I began work in a role working with a French Company similar to my previous role, supporting the Print Infrastructure of their many Print Centres. Here I gained a good understanding of French, both oral and written. My responsibilities were:• First contact customer support;• Investigation of issues liaising between the client and the software supplier;• Maintaining the information database;• Suggesting/implementation of improvements to working practices; Show less

I joined a new team when the bank was implementing a large new standard letters system, my responsibilities included:• to liaise with user departments and external parties gathering their requirements;• to issue accurate estimates and project plans;• to monitor progress against plans and initiate corrective action when required;• to maintain highly motivated teams;• to produce system documentation and training material;• to design, plan and execute coding and… Show more I joined a new team when the bank was implementing a large new standard letters system, my responsibilities included:• to liaise with user departments and external parties gathering their requirements;• to issue accurate estimates and project plans;• to monitor progress against plans and initiate corrective action when required;• to maintain highly motivated teams;• to produce system documentation and training material;• to design, plan and execute coding and testing;• to co-ordinate the implementation;• to review work, recommend and implement improvements to existing work processes;• to provide first line support as part of a team of 4, ensuring the smooth running of the print operation around the clock;• to represent the bank on a software committee planning, hosting and reporting on the group’s activities;• to represent the building as a Sports and Social representative, agreeing and planning events, organising and leading trips for the members; Show less

Supporting the Fraud department, carrying out analysis and providing reports to management and to external parties (APACS for example) by extracting information from their databases and collating this into a useable format.

Initially seconded from the branch network to use my knowledge of their procedures to help with the implementation of a new Debit Card product. This path led me to their credit card operation. As well as day to day administration I became involved in resource planning and reporting.

Maintaining a cash till.Back office administration.Worked at several branches in Sussex (Worthing, Hove, Portslade, Goring, Brighton)