Hawaii-based consultant specializing in Salesforce implementation, integration, architecture, training, and general consulting services.

Recruited by the team to replace a home grown CRM system with Salesforce and Zuora cloud platforms. Helped the company implement new procedures and SOX compliance regulations to position itself technologically for an IPO.• Salesforce expert and key contributor in many aspects of the project, including architecture, development, configuration, UAT and data migration.• Increasing business satisfaction by functioning as a bridge between business and development team. • Interacting with CSO, CTO,CMO, VP of Software Development, and VP of IT to understand the business problems that need to be addressed and coming up with scalable solutions on the Salesforce.com platform.• Understanding business processes, and addressing them with custom solutions in Salesforce platform. • Working with developers, QA, director, VP and C level executives. Gathering business requirements, acquiring critical skills needed to build solutions around these requirements.• Defining scope and meeting deliverable requirements and key deadlines. Implementing code and config based requirements.Some of the technical skills used: Apex (custom controllers, triggers), Visualforce, Javascipt (for custom buttons and custom behavior in VF pages), debugging, Jquery (drag and drop sorting in VF pages), Apex Email services, scheduled jobs, Jitterbit, Version Control through Git,Configuration items:Process Builder, Flows, Workflow rules, assignment rules, Salesforce console, email to case, approval processes, reports and dashboards, advanced configuration such as custom settings, change sets.Currently working on weekly releases and core Salesforce improvements as well as business process improvements.

I was responsible for custom development and integration of Vivint's business rules and processes in SalesForce.• Developed campaign allocation processes responsible for allocating hundreds of thousands of leads to the proper marketing and dialer campaigns resulting in greater campaign effectiveness and higher ROI.• Developed a custom de-duplication process based on business rules.• Developed a process that captures the view of a landing page when a lead is submitted to enhance compliance with explicit consent regulation and to better regulate third party lead vendors.• Developed a customized implementation of Live Agent Chat, by extending the applications out of the box feature set, to drive sales through processes that create, track and route leads. • Decreased customer support costs by driving the adoption of Live Agent Chat.• Facilitated training and support to increase agent adoption of SalesForce resulting in the company's decision to replace their in-house CRM with SalesForce.• Increased company adoption from 40 agents to currently over 600 active agents and we are scheduled to have over 9000 active users by the end of January 2014.• Managed the successful rollout of SalesForce and other marketing technologies to Vivint's new Spokane call center.• Developed visual force apps to generate referrals from current customers and drive sales.• Developed many reports, dashboards, triggers, workflows, and custom apps to support business needs.

• Recruited managed and trained a team of highly effective sales representatives and technicians. • Supervised, motivated and monitored team performance.• Attained necessary licensing from state, county and city authorities. • Generated over $6.5 million in revenue through sales, recruiting, training and managing.