Oversaw daily performance of all computer systems Implemented and managed wireless devices and multisite network infrastructure for 200+ employees at eight different locationsManaged helpdesk team and trained techniciansProvided input and negotiated appropriate SLA’sDeveloped Check-In Systems for 1,500 kidsManaged Missions Technology in Srilanka & MexicoMobilized staff with MacBook, Zoom, and SoftphoneUpgraded offsite locations to Unifi NetworkMigrated users from Windows to Mac OSXMigrated email from Exchange 2013 to Office 365 to G SuiteMigrated file systems from Windows to G Suite Led full upgrade of four Phone SystemsNegotiated MFP Contracts for savings of $300k/yearSupported wireless upgrades for Catalyst West with 5,000 usersSetup IT Documentation SoftwareWon grants with the California Tele-Connect Fund for 50% savingsOn Call 24/7

This has served as a supplement to my work at Mariners Church for the last six years. Guaranteed successful technical upgrade projects for offices by collaborating with executives, vendors, and developers for integrationDiscussed project progress, collected feedback on different stages, and directly addressed concernsDiagnosed and configured LAN/WAN networking hardware Restored file systems from Ransomware attacksAccessed end user pc remotely for software installation, configuration, virus removal, email configuration and software updatesSetup and Deployed FreePBX, 3CX, AsteriskMigrated users to Office 365, G SuiteManaged 87 endpoints across four client sitesUpgraded to Unifi Wireless Networks, Switches & Security GatewayOn Call 24/7