Paul Kamel Email & Phone Number

Montreal, Quebec, Canada

-Pro-actively provide guidance to the pursuit team in the development of specific pursuit strategies and creative win themes that map to our Customer's’ business needs.-Consult with Customer senior executives to understand key business issues, and lead the strategy for solution development.-Lead and organize extended groups of team members, vendors and.

Montreal, Canada Area

• Responsibilities include:
• Lead bid review and sign-off process for our largest Corporate Wireless Customers
• Lead onboarding of new large WLS corporate customers
• Champion care requirements and oversee implementation of new services and support models
• Assess financial impacts and capture/provide support costs to ensure profitability
• Supporting our Client Service Managers on account and relationship management

Montreal, Canada Area

• People Management - provide day-to-day coaching, direction and leadership to front-line team members. Includes interview and hiring, real time management of resources, performance management and development.
• Process Management - responsible for setting process direction by identifying areas for continuous improvement in support of operational excellence. Manage people, technical tools, technical processes and procedures to.
• Statistical/Financial Management - implement and track appropriate performance objectives and measure to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness.
• Relationship Management - manage and maintain relationships with numerous internal stakeholders to ensure coordination of support issues, excellent customer service and revenue assurance.
• Proactive approach to engagement, team building, empowerment and ownership culture.
• Implementation of the strategic plan for technologies that support the business.

Saint-Laurent, Quebec, Canada

Lead a team of technical support representatives as we strived to deliver world class customer experience. My team drove quick turnaround times for issues, resulting in a first call resolution for our customers.

Montreal, Canada Area

• People Management in a department responding directly to customers when they indicate that they wish to leave TELUS for their home services (Landline, Internet and Television); provide day-to-day coaching, direction.
• Support for Operations Manager; appointed Acting Operations Manager supporting a team of 7 Team Managers who support 110 frontline team members.
• Analyze Churn reports, market research and make recommendations to reduce churn by creating and deploying customer friendly retention strategies and programs.
• Hiring Manager; responsible for conducting 150+ interviews, onboarding 5 new hire classes, incubation review and working closely with Center Of Training to ensure proper training is facilitated with the Learning.
• Effectively communicate and co-ordinate with the regional and national team in a timely manner to ensure departmental initiatives are delivered on-time and efficiently.
• Manage processes and procedures to ensure on time delivery of service to a dynamic and varied customer base.

Montreal, Quebec, Canada

Responding directly to customers when they indicate that they wish to leave TELUS for their home services (Landline, Internet and Television).

Bachelor’S Degree, Urban Studies/Planning

Courses Studied: • Urban Development and Planning • Impact Assessment • Research Methods • Urban and Regional Economic Development •.

Dec, Social Sciences

Dec, Social Sciences