• Production of Management Information (MI) on a daily, weekly, monthly and adhoc bases• Develop and maintenance of SSRS reports and reporting environment• Develop and deploy bespoke Access databases• Provide SSRS reports to management and delivery staff for effective monitoring against targets and to identify potential problematic areas of work • Maintain and develop the Company’s client database, in close liaison with the system software supplier and operational staff• Lead contact with software supplier for database and software development • Provide Help Desk support to staff on MI Team related systems

The role involved transferring an existing Access database used for tracking company projects to a new more stable and scalable platform of SQL Server 2005.Migration of MS Access database to new backend SQL Server 2005.Converting existing MS Access queries into new workable SQL views and stored procedure for SQL Server environment.Rewrite MS Access functions for SQL server environment. Writing documentation detailing MS Access to SQL Server conversion process.

The KTP role involved analysing and review of current business systems, integrate the ICT systems to increase sales, reduce unit cost and improve productivity. Initial analysis of company processes to identify how and what data is transferred from process to process to gain a better understanding of company. Mini project completed on process improvements in manufacturing areas. Outcomes of project were improved efficiency on targeted areas and reduced costs. Module 1-3 of KTP program complete, many areas covered on these modules a few of which are listed as follows; project management, Team Working, Effective management of people, presentation techniques, problem solving to name a few. Investigation into benefits offered by ERP solutions to the businesses, and the cost of implementation if under taken. This involved initial analysis of the company's needed and benefits ERP packages could bring to the company.

• Handling customer disputes and resolving them with the given time frame. • Responsible for all commercial dispute work in the department• Working within tight guidelines set out by the Energy regulator Ofgem to ensure industry standards are adhered too.

Handling customer disputes and resolving them with the given time frame. Responsible for all commercial dispute work in the departmentRejecting and returning work to energy suppliers with appropriate explanationsWorking within tight guidelines set out by the Energy regulator Ofgem to ensure industry standards are adhered too.