Paul Kerrigan Email and Phone Number

• Manage all phases of client implementation for CMS programs globally.• Provide direct leadership for the planning, implementation, transition, and modifications of the company's major contract customers in support of company policies, goals, and objectives.• Set, enforced, and optimize internal policies to maintain responsiveness to demands and to ensure local, state and federal regulations and laws governing business operations are met.• Monitor completeness, accuracy and compliance during inventory transactions.• Conduct and facilitate required hands-on training sessions which strengthen staff and enhance company success.• Manage controlled execution of contracts and provide on-going direction, data, and feedback to all internal groups and customers while assisting with program modifications and maintaining a smooth, efficient, and successful customer experience throughout the implementation and maintenance process.• Maintain customer satisfaction with the ability to deal tactfully, confidently and ethically with both internal and external customers utilizing strategies focused on addressing customer needs and resolving concerns.• Conduct research while designing and executing study approaches.

• Oversaw day-to-day operations in multiple areas including administration, infrastructure, the development of efficiencies, process improvements and personnel.• Managed CMS Programs in the Southwest Region including, California, Arizona, Nevada, Utah, New Mexico, Colorado, and all of Mexico.• Implemented and developed strategic relationships with internal and external partnerships.• Managed inventory operations, including stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s).• Accomplished department objectives by managing staff, including planning, and evaluating department activities.• Implement, oversee, and document the training of all AS9100 requirements.