Managed a portfolio of 60+ districts, achieving a 95% renewal rate by prioritizing customer success and maximizing value realization.Onboarded new districts and provided ongoing support to optimize product utilization and drive successful learning outcomes. Collaborated effectively with internal teams (Product, Engineering, Tech Services) to resolve customer issues quickly and ensure a seamless customer experience.Partnered with Sales to identify upsell and expansion opportunities, contributing to a 20% increase in revenue within the territory.Acted as the technical project manager for districts seeking to implement integrations with our platform and proactively ensured that existing integrations continued operating smoothly.Mentored new team members and supported colleagues, sharing product knowledge and empowering them to resolve customer problems with efficiency and empathy.

Managed a portfolio of top-tier accounts exceeding $2M in annualized revenue, fostering strong relationships and achieving a 100% renewal rate. Partnered strategically with Sales to develop pre-sale roadmaps and ensure smooth post-sale implementations for new customers.Leveraged data analysis tools (Excel, Tableau) to identify trends, optimize outreach strategies, and drive proactive customer support for large districts.Produced new professional learning resources (guides, flyers, and videos) for internal and external stakeholders to support the successful sale and adoption of our solutions.

Provided academic support to middle and high school students in Math and Science courses.Defined best practices and standard procedures for online tutors and coordinated the hiring and onboarding of new team members.Facilitated professional development sessions for team members on effective questioning strategies and efficient student management.Analyzed chat data to produce QA and usage reports to identify trends, suggest improvements, and inform tutor scheduling based on projected demand.Facilitated improvements to the Math curriculum by tracking frequently asked questions and providing recommendations to the Product team.

Independently planned and managed projects in an academic research laboratory while completing a master’s degree.Used project management techniques to optimize processes and shorten project durations.Collected, organized, analyzed, and reported project data and results to senior scientists.

Provided foundational and supplemental instruction to hundreds of students, grades 4-12, in all math and science subjects, including AP-level courses.Assessed needs and created individualized study plans, assigning work and tracking progress to help students meet their goals.

Facilitated blended learning classes for individual students with unique learning needs.Collaborated with colleagues to create intentional and creative blends of text and digital resources to inspire and motivate students.

Provided instructional support to high school students in math and science subjects.Coached students on effective study skills and organizational strategies.

Provided on-site support during special program functions, working across departments to ensure guests received the best care and service.

Designed and led science-themed day camps for children, ages 4-13. Mentored an undergraduate intern on effective teaching practices and activity facilitation.

Participated in a yearlong teaching practicum at an outdoor learning center, honing skills in group management and activity facilitation.Led experiential and student-centered learning activities for elementary students to inspire environmental and community stewardship.

Planned and performed research projects investigating the pathological features of several neurological diseases and disorders.Trained undergraduate research assistants on essential lab practices and procedures.

Carried out various research projects related to how exposure to particular chemicals in utero impacts reproductive development.Trained and supervised undergraduate research assistants.