Paul Kirkham Email & Phone Number

Implementation of software and cultural change projects for the procurement and finance departments

Management of Local Policy Team, policy strategy development, process management, networking, account management, customer relationship managementKey Responsibilities:Team management and developmentBusiness policy and lobbying projects - links with national and local government Key customer account managementIncreasing profile and membership of GM ChamberBusiness and Partner agency contact management and networkingPress liaison/PR manager for Local… Show more Management of Local Policy Team, policy strategy development, process management, networking, account management, customer relationship managementKey Responsibilities:Team management and developmentBusiness policy and lobbying projects - links with national and local government Key customer account managementIncreasing profile and membership of GM ChamberBusiness and Partner agency contact management and networkingPress liaison/PR manager for Local TeamLocal Authority/Key agency Policy Liaison ManagerBudget Management - staff training, events, policy seminarsLiaison with MPs, Local Authorities, Government agencies Project Management - IT, work processes, staff trainingKey Achievements:Improved Local Team performance against targets by over 100%Increase local membership figuresSuccessfully managed key member accounts, retained membership and engaged them in high profile lobbying and policy campaigns. Organised and managed GM Chamber events for a wide variety of issues such as Enterprise and Education, Business Crime, Inland Revenue SeminarsArranged, managed and developed a series of MPs and Ministerial meetings for members to lobby on behalf of the business communitySuccessfully secured funding allocation for local businesses from local funding streams on vital issues, e.g. crime prevention, business support, skills projectsLobbied Greater Manchester Police to change their priorities in line with business requirements concerning business crimeDeveloped a business e-forum for all businesses to discuss business crime, swap experiences and download information from the police, fire service and local authority Crime Reduction UnitEstablished links with local newspapers, including business columns, case studies and press statements on topics of the interest to businesses. Development, implementation and management of Member engagement database for all staff. Show less

Management of the department responsible for the generation of reports relating to post-compulsory education inspections which are produced for government ministers and the IT applications for the entire post-compulsory education division.Key Responsibilities:Securing budget, resource and senior management buy-in for IT project development, staff resources and trainingProject planning and management for all process improvement initiativesSecuring budget, resource and senior… Show more Management of the department responsible for the generation of reports relating to post-compulsory education inspections which are produced for government ministers and the IT applications for the entire post-compulsory education division.Key Responsibilities:Securing budget, resource and senior management buy-in for IT project development, staff resources and trainingProject planning and management for all process improvement initiativesSecuring budget, resource and senior management buy-in for process improvement initiativesKey Achievements:Designed, implemented and project managed a new financial reporting system to facilitate budget control for the entire divisionDesigned and managed the restructure of the departmental IT system to share common information with other agencies but retain control and systems administration within the divisionBrought in a new reporting suite for ministerial information relating to post-compulsory education inspections Show less

Identifying, assessing and implementing business improvement projects for the Customer Care department. Management of all stages of the project lifecycle, managing plans, resources and deliverables to ensure high standards of customer service within the department.

Identification of process improvements within the Billing department and managing improvement projects. Project successfully completed include: identification and marketing to new sales channels, stock management system, successful accreditation for ISO9002 and improving relationships with third party suppliers. SAP system manager