Paul Klose Email and Phone Number

With over 25 years of experience in management roles across various industries, I bring a multidisciplinary approach to organisational leadership. Currently serving as the Development Manager at Cornerstone Housing Ltd, my focus lies in Project Management, Risk Management, Financial Analysis, and Strategy.Prior to this, I served as the Chief Operating Officer for financial institution, LLL Australia. Responsible for multifaceted operational activities including compliance, project management, financial management and HR. Among my key accomplishments for LLL, I achieved a Net Promoter Score of 59 and consistently maintained a staff satisfaction rate of around 95%. In managing a team of 20 staff through the Global Financial Crisis we contributed to a 30% growth in deposits. As an APRA Responsible Officer and ASIC AFSL Responsible Manager, I have comprehensive experience in regulatory standards.Throughout my career, I have been committed to continuous improvement, whether it's managing projects, upgrading systems, implementing robust risk management frameworks, or enhancing customer and staff experience. My aim is to continue leveraging these skills and experiences to contribute meaningful, strategic impact in future roles.As a Senior Executive I bring a committed, values-based approach based on open, ethical and empathetic leadership, and transparent internal and external communications. Over the years I have gained immense satisfaction from creating environments where staff enjoy coming to work and enjoy servicing customers, resulting in high staff retention. In recruiting staff or contractors, I focus on employing those who are naturally customer focused and highly responsive. With a high level of emotional intelligence, I successfully identify and drive change as required and flexibly respond to fluctuating, rapidly changing external and internal factors, while maintaining operational momentum and stakeholder confidence.