Paul Kohn Email & Phone Number

Australia

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

Responsibilities~ Discovery and analysis of SharePoint requirements through workshops and one on one consulting engagements~ Contribute in the development of strategy, functional requirements and solution architectures for SharePoint Projects~ Assist in the roll-out of SharePoint solutions~ Contribute and implement the ICT strategy for the Improvement Foundation and any programs delivered by the Improvement Foundation~ Contribute to effective electronic data collection, analysis and reporting systems that support the evaluation and reporting of programs and projects ~ Produce information reports for programs and projects as required~ Train and support clients with data collection as required by program / projects~ Generate materials and resources that will assist IF staff and clients understand the data collection and reporting processes~ Train and support other ICT staff in the product use and how to support and maintain the product, identifying any issues that may arise~ Lead the development and implementation of testing plans as requiredKey Achievements~ Built, and tested SharePoint sites for customers, as required, and in line with the ICT Strategy~ Assigned to a key project, documented functional requirements and developed solution designs to support the development of the solution.

Adelaide, Australia

Responsibilities~ Assisted in the successful transition of the SA Water SharePoint EDRMS and Project Server into the Corporate Systems team.~ Assisted the Corporate Systems Manager in establishing the production support team (including recruitment), and up-skilled the team to ensure that support and enhancement requests can be met on a daily basis.~ Ensure that the current SharePoint EDRMS is stable and reliable with no unplanned outages occurring due to the successful implementation of enhancements and changes by the Corporate Systems Team.~ Ensure that the team maintains strong business relationships in support of personal objectives and in progressing IS’ reputation through accurate responses to customer enquiries and incidents in professional manner, within agreed SLA’s.~ Provide quality advice and assistance to the relevant development teams, architects and project teams for technical design solutions that meet the business needs and do not compromise the current SharePoint EDRMS architecture.~ As a key resource on the SharePoint 2010 upgrade project, I was responsible for the creation and sign-off of Business Requirements and functional Requirements, and work closely with the project manager on all aspects of the project lifecycle, including tender and vendor evaluation.Key Achievements ~ Liaised with various SA Water Business Units in-order to gather the requirements for the SharePoint 2010 Upgrade project which were successfully signed off.~ Consistently and continuously receive positive feedback from customers and managers, and other SA Water teams involved in the SharePoint 2010 upgrade Project such as the Records Management team and the IS Governance, Strategy and Architecture team.~ Successfully lead a team of Systems Analysts on a day to day basis, ensuring a number of key Corporate Applications are successfully supported and enhanced.~ Achieved an Above Target performance rating for the 2011/12 and 2012/13 Periods.

Adelaide, Australia

Responsibilities~ Business Analyst responsible for requirements gathering, analysing the businesses needs, and assisting the project manager on the roll out and support of a SharePoint EDRMS at SA Water.~ Manage relationships with customers on a day to day basis in relation to the work being performed on the SharePoint EDRMS~ Create and manage a Test Strategy and process to be followed by all testers from System Integration Testing to User Acceptance Testing~ Testing of the work delivered from the Development Team to ensure that no bugs are implemented into the SharePoint EDRMS.~ On going customer support and issue management including monitoring of Help Desk Calls.~ Act as the medium between the Business and the Infrastructure (technical) team~ Document writing including but not limited to reports, SDLC documents, procedures and presentations~ Communication with various levels of the business~ Aligning the Information Management System with the Corporation’s Strategic Objectives~ Building and configuring SharePoint sites to be used for Information ManagementKey Achievements ~ Creation and ongoing management of the systems Test Strategy, process and scripts.~ Liaised with various SA Water Business Units in-order to gather the requirements for, and support, the SharePoint EDRMS.~ Consistently and continuously receive positive feedback from customers and managers.~ Build, test and deliver solutions including some customer training and support.

Adelaide, Australia

Responsibilities~ Business Analyst responsible for requirements gathering, and assisting the project manager on the replacement of the Water and Sewer Plans system and the Encumbrance and Trade Waste Monitoring systems that are used at SA Water.~ Analysed customer requirements and supported applications in order to develop the requirements for discrepancies and enhancements to those applications.~ Managed relationships with customers on a day to day basis in relation to work being performed.~ Tested the work delivered from service providers to ensure that no bugs were implemented to an application.~ Supported customers and managed issues, including monitoring of CSIS Help Desk Calls, and generation of reports as requested by customers.~ On-call support and after hours work as required.~ CSIS System Administrator responsibilities as required.Key Achievements ~ Liaised with various SA Water Business Units in-order to gather the requirements for 3 major software replacement projects.~ Consistently and continuously received positive feedback from customers and managers.~ Researched, tested and delivered a software solution allowing customers to generate their own reports based on regularly run SQL Queries. This included customer and team training and support.

Adelaide

Responsibilities~ Provided production support for a Customer Activity Management System (CAMS).~ Developed software application fixes to defects within CAMS, adhering to the in house EDS Software Development Lifecycle Model.~ Provided ongoing customer support and issue management including monitoring of CAMS (3rd Level Support), and maintenance of the CAMS website.~ Team Lead of five Business Analysts responsible for gathering requirements and creating specifications for mortgage documents.~ Business analysis of financial documentation around bank loans.~ Metrics collection, tracking and analysis.Key Achievements ~ Developed a process improvement to assist users of CAMS to upload large amounts of data without having to engage multiple teams.~ Streamlined the metrics gathering process to ensure that the maximum amount of useful data could be quickly and easily collected and analysed.~ Consistently and continuously received positive feedback from both internal and external customers.