Brought on board in November 1999 to manage the Proof Services area. Through a direct staff of 3; managed up to 120 employees over two shifts. Most recently served in the Check Processing and Reconciliation area as Night manager. Experience with department contingency planning, and budget planning and reforecasting.• Successfully used the Pay for Production system to reduce staff by 50% and increased our throughput from the low 1100 item per hour range to over 2000 IPH at the close of paper operations. • Transitioned my team from a paper based processing unit to a digital processing unit while working with overseas resources to achieve our corporate requirements.• Significantly exceeded projected goals throughout my tenure.• Aided senior management in the accomplishment of various projects and reporting requirements, creating PC based templates to assist line managers with completion of these projects.

Answering taxpayer questions and directing calls to the proper area for immediate assistance.

Held positions of increasing responsibility in the Proof Department, Cash Collections, Mail Services and the Currency Vault. Assisted with budget planning and reforecasting, contingency planning, clearinghouse functions and some float analysis. Directed 50 to 150 employees; handled appraisals, hiring, discipline issues and terminations. Managed single as well as multiple departments.• Utilized Total Quality Management principles to successfully achieve the goals and implement the standards of the teams in a production environment.• Served as the division chairperson and site coordinator for the United Way drive.• Created and implemented the first site specific proof operators incentive program, increasing productivity 36%, reducing staff 30% and decreasing errors significantly. • Developed PC based tools to assist the department management team, to better prepare for and more accurately appraise all employees.• Improved training methods for proof operators by recommending and implementing a computer based system for both Proof sites in the company.

Currently retired1970-1985 served in the Army National Guard in the 152nd Engr BN Company B my last position was Food Service SGT.1985-1992 served in the US Army Reserve 98th Division 4th Training Brigade Company D as a Food Service Trainer and Company Training NCO