OPERATIONS/MANAGEMENT PROFESSIONALDiligent, detail-oriented, and performance-driven professional, with over 15 years of progressive experience in service management, strategic planning, training implementation, business development, and team building, Excel at multitasking within fast-paced environment and in completing projects within time and budget constraints. Superior customer service skills with demonstrated ability in problem solving. Proven expertise in written and oral communication, presentations and telephony. Dynamic management and communication skills with aptitude to independently multitask, plan, and direct demanding operations and complex schedules.Resourceful problem solver with proven ability to resolve challenging situations while maintaining a professional image. Thorough, detail- and process-oriented with strong follow-through skills, sincere and honest, with high level of personal and professional integrity.Areas of ExpertiseManagement & AdministrationCustomer Service & RetentionProcess & Business DevelopmentStaff & Process Optimization Safety Regulation & Standard EnforcementTeam Building & LeadershipExcellent Verbal & Written Communication SkillsRelationship Management