A driven and highly accomplished strategic business leader with comprehensive expertise in reaching and exceeding business objectives, risk mitigation, and business transformation.Facilitates peak financial performance across a diverse array of industries, including the banking / finance, grocery, electronics and appliances, e-commerce, consulting, training and development, and residential construction sectors. Emphasizes leadership across functions, including operations, technology, and admin, to streamline and enhance efforts accordingly in the name of lasting success and driving customer loyalty. Excels at managing initiatives alongside day-to-day tasks and interactions to grow dynamic, multi-million-dollar enterprises.CORE CAREER & EXPERTISE THEMES• Strategic Visionary• Operational Excellence• Digital Transformation• Innovation Leader• Growth Catalyst• Customer Centricity• Change Driver• Agile Champion
First Florida Credit Union
View- Website:
- firstflorida.org
- Employees:
- 148
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Vp, PaymentsFirst Florida Credit UnionOrlando, Fl, Us
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Vp PaymentsFirst Florida Credit Union Mar 2024 - PresentJacksonville, Florida, United StatesLeading Card and Automated Services teams: propelling digital innovation and AI that enables strategic growth initiatives and channel sales enablement while optimizing fraud/risk management, ensuring regulatory compliance, and managing key vendor relationships. Outcomes: Consistently cultivating a culture of exceptional member experiences and sustainable growth in FFCU payment offerings encompassing Business and Consumer Debit Cards, Credit Cards, ACH, Wire Transfers, and driving faster payments with Zelle, RTP and FedNow.
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Senior Vice President, Retail Lending Sales Strategy And PerformancePnc 2021 - 2023Led national sales strategy and performance team accountable for sales enablement to include strategy, training, performance analytics, and reporting for all physical channels to grow retail lending portfolio / market share in retail branch network and care centers. Implemented short- and long-term growth strategies, coaching team of six direct leaders and 15 indirect employees consisting of strategy, training development, analysis, and reporting experts. Developed and designed new metrics to define, track, and measure program effectiveness in all physical channels. -
Senior Vice President, CooPnc Financial Services (Formerly National City) 2019 - 2021Guided operations and servicing teams to drive consumer and business credit card's growth with optimized operations, risk management, and expense management ,ensuring exceptional digital-first customer experience.Implemented short- and long-term growth strategies, coaching team of six direct leaders and 85 indirect employees in operations, programming, analytics, process improvement, quality, and Fiserv-TSYS.
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Senior Vice President, Pnc Rewards And Branded Credit Card ProductsPnc 2018 - 2019Managed all aspects of product strategy for rewards and branded credit card products, including new product development, existing product management, account- and product-level profitability, analysis of competitive environment, and understanding consumer behavior in credit card industry. Drove multiple projects and product introductions, focused on developing, optimizing, and designing new features and product offerings. Leveraged Agile and waterfall framework while leveraging design thinking, customer journeys, and other best practices.
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Senior Vice President, Credit Card Agile TransformationPnc 2016 - 2018Partnered with Boston Consulting Group to architect proof of scale Agile transformation leveraged at enterprise level (50,000-plus employees), directly communicating results and executive leadership recommendations in Pittsburgh, Pennsylvania. Managed full scope of responsibilities for card Agile transformation, leading team of six direct leaders and 55 indirect to include Agile teams, portfolio owners, scrum masters, BAs, BSAs, programmers, testers, and consultants, including owning all project reporting and planning, risk management, estimation, scope management, and executive data analysis and reporting.
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Senior Vice President, Credit Card Chief Operating OfficerPnc 2014 - 2016Managed all business strategy and planning for consumer and business credit card business; led operational development, execution, and proactive process improvement to deliver on identified performance metrics. Built out RSCA, Business Continuity and Vendor Management programs for Consumer and Business Credit Card LOB.Oversaw planning and execution for annual project delivery, including large program implementation, new product development, and revenue stream optimization. Served as main contact for regulatory agencies, including FRB, OCC, and CFPB. Provided interim leadership to card team and recruited and hired key leadership to deliver new organizational structure.
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Vice President, Customer Experience & Innovation Manager (Interim Role)Pnc 2013 - 2014Led project delivery team focused on designing, testing, and executing portfolio strategies across consumer and business credit card products. Improved performance and customer experience by implementing programs to help deliver various tactics to ultimately increase activation rates, foster higher customer retention, improve portfolio's profitability, and reduce portfolio's risk.
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Vice President, Channel & Account Acquisition Product Manager IiiPnc 2012 - 2013Acted as business lead for large-scale project management and improvement, driving business growth and consumer credit card acquisitions and sales in all channels, including 2,700 branches, call centers, digital, and direct mail. Managed team to identify and prioritize product line development and improvements. Worked closely with existing customers, sales field leaders, and engineering to design, develop, shape, and refine use cases and requirements for new software integration. Designed and implemented new model of distribution support team, growing customer acquisition by 12% and driving creation of new division for customer-facing sales support.
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Vice President , Channel & Acquisitions Product Manager IiPnc 2011 - 2012Provided crucial strategic and operational improvements to consumer credit card component. Used Lean Six Sigma methodologies, discovery, and process improvement for individual workstreams, including project plans for marketing, third-party management, and retail strategy / customer advocacy. Evaluated risks with key stakeholders, identified compliance concerns, and ensured alignment with regulations, providing reporting as needed to executive team. Researched, collected, and reported competitive and legislative impacts (CFPB and OCC) through various networks, managing data, distribution, and storage.
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Vice President, Debt Protection Sales Development/Product Manager IiPnc 2003 - 2011Drove and supported sales activities within retail branch network focused on insurance and debt cancellation programs on loans, lines of credit, and credit cards across 14 states and 2,700 branches. Authored champion’s program (nominated for corporate Excel Award for increasing sales results in 2014 by 79%).
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Director Of Product Learning & Consulting (Director Of Training), SphrAssurant 1997 - 2003Led client training, client management and training department. Created, developed, and managed division's warranty sales and training programs, including managing team of national client trainers, instructional designers, training managers, and trainers supporting corporate campus of 700 employees in Atlanta. -
Client Training SpecialistAssurant 1997 - 1999
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Consumer Electronics And Appliance Parts, Sales And Service ManagementAppliance Factory & Mattress Kingdom & Circuit City Jul 1994 - Oct 1997Denver, Colorado, United StatesGeneral Manager of Retail Operations at Appliance Factory and Customer Service and Sales Manager at Circuit City.
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Retail Foods ManagementFleming Foods & Meijer, Inc Jul 1982 - Jul 1993Benton Harbor , Mi & Milwaukee, WiInventory Specialist and Grocery Store Management for Meijer, Inc (MI) and Sentry Foods (WI).
Paul Kurth Education Details
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Management And Communications
Frequently Asked Questions about Paul Kurth
What company does Paul Kurth work for?
Paul Kurth works for First Florida Credit Union
What is Paul Kurth's role at the current company?
Paul Kurth's current role is VP, Payments.
What schools did Paul Kurth attend?
Paul Kurth attended Concordia University-Wisconsin.
Who are Paul Kurth's colleagues?
Paul Kurth's colleagues are Hayes C., Jasmine Hill, Ginger Anderson, Joseph Carpenter, Ric Walliser, Megan Quinn, Jamie Davis.
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