• Host for all store opening projects (IT setup) in region• Assist the system migration from Microsoft AX to D365• Support stores and offices for Hong Kong, Macau, Taiwan, China, Korea, Japan, Singapore, Malaysia, Australia • Host Hardware Refreshment project (Infrastructure + IT equipment)

• EDI integration for country with wholesales business to collect daily sales report• Hardware Refreshment (Infrastructure + IT equipment)

Assist client New Business IT setup in HK, China, Taiwan, Singapore- Office setup included user workstation, office 365, network infrastructure with Cisco MerakiRetail related projects: EDI, CRM, ECR integration, In/Outdoor Wi-Fi for shopping mall, Big Data analysis with AI and IoT solution include device detection, demographic camera integration for shopping mall- Understand the customer flow, push notification via apps for promotion per marketing purpose

• Coordinate the separation process with parent company included network, system, hardware and support)• Coordinate store projects (new, relocation, systems migration)• Coordinate POS system rollout (EPOS) and inventory system (SAP) integration for Asia Pacific• Coordinate PC transition / upgrade projects• Coordinate the network / system separation from parent organization• Coordinate the stores and offices support• Service desk (outsource) SLA and workflow design, monitoring for 5 offices and 50 stores• Administration office 365 service for the region• New offices setup (Hong Kong, Beijing, Shanghai, Singapore, Taiwan)• Budgeting for the regionAchievements:• Coordinate the IT separation process for all Asia Pacific offices (3+) and stores (20+)• Migrate new POS system (EPOS) for all stores• Migrate all network infrastructure to it’s own MPLS• Managed the mailbox migration process to Office 365 (200+)• Managed all hardware procurement and setup for the region (200+)• Managed and monitor the external helpdesk for the region

- PC Support and Helpdesk (300+ users)- Regional I.T. support in HK, China and 7 countries in Asia Pacific)- Server services support (MS Exchange, Anti-Virus, Backup etc.) in HK, China and 7 other countries - Project follow-up and co-ordinate & IT equipment procurement