Managed the physical eCommerce Product Manager team supportingonline sales of GM Parts and Accessories, as well as the back endapplications and platforms supporting the eCommerce sites, includingintegrations with Adyen payment card transactionsActed as the Group Product Manager for GM Home Energy producteCommerce back end applicationsManaged the Agile Product Management lifecycle, Initiatives throughUser Stories and bugs, utilizing the Azure DevOps tool suite fordashboards, backlogs, planning, and reporting.Supported execution of strategic initiative utilizing Agile methodologiesaround Program Increment and Iteration planning to drive rapiddevelopment and release cadences.Recommended and implemented solutions based on analysis of issuesand implications for business.Worked closely with software engineering teams to troubleshoottechnical issues impacting the success of products.Responsible for global roadmap and product life-cycle management,including portfolio planning, project delivery, project execution, andcustomer-facing operational support to align business and ITstakeholders on key strategic initiatives, goals, and objectives

Recommended and implemented solutions based on analysis of issuesand implications for business.Worked closely with software engineering teams to troubleshoottechnical issues impacting the success of products.Lead Product Owner for GM Finance and Insurance product integrationswith consumer-facing vehicle retail platformsGM IT Subject Matter Expert and planning lead on GM Global EquityMining initiativesActed as main GM IT customer-facing representative for multiple GMSales, Service, and Marketing leadership, business partners, externalvendors, and many dealer-facing applications and integrationsMaintained multiple GM process documentation methodologies,including development and maintenance of requirementsdocumentation, user acceptance test cases, change requests, andprocess flow diagrams.Led or supported business analyst activities for Sales Support, Consumerand Dealer Retail Planning, Vehicle Incentives and Offer Management,and Residual Value Modeling

Including the 1991 and 1992 seasons, I spent a total of nineteen seasons of teaching wrestling techniques and disciplines, as well as leadership skills, to students within the Memphis Intermediate School District’s wrestling programs.

Provided requirements process and methodology support to multiple Ally(formerly GMAC Financial Services) projects and teams simultaneously asa leader within the Ally Requirements Center of Expertise (RCoE)Evaluated and approved project requirements documentation for quality,content, and accuracyActed as back-up support for RCoE Requirements Manager activitiesCreated the corporate requirements process for Ally migration off GMACdata centersAssisted with review of current Ally requirements processes andguidelines and participated in updating processes and procedures.Coached junior team members in best practices related to businessanalysis techniques.Developed and implemented comprehensive business analysis processto identify key customer requirements and optimize operations.Collaborated with IT teams to develop technical solutions that meetcustomer needs while adhering to established standards.

Provided business analyst support to iCrossing web development clients, such as GMAC, Insurance.com, and Allsteel.Conducted Business Requirement Design and System Requirements Specification meetings and requirement gathering sessions with project stakeholders.Maintained GMAC SDP 21 R10 documentation, including development and maintenance of business requirements documents, system requirements documents, requirements traceability matrices, and additional project documentation.Assisted in level of effort estimates for change requests and statements of work.Developed test plans, test defect logs, and led system and user acceptance testing for GMAC web development projects.Developed use cases, process flow charts and swim lane diagrams.

Provided project and business analyst support to Gryphon Networks and GM for the GM Customer Contact Preferences web platform, new releases and project phases. Maintained GM SDP 21 documentation, including development and maintenance of project schedules, project plans, project logs, issues, risks, meeting minutes, and other GM SDP 21 required documentation.Assisted in level of effort estimates for GM Change Requests and Gryphon Networks Statements of Work.Conducted Business Requirements Design and System Requirements Specifications meetings and gathering sessions with GM and Gryphon stakeholders.Documented updates to Business Requirements Design (BRD), System Requirements Specifications (SRS) and System Design Document (SDD).

Provided life insurance and financial wealth preservation strategies to retired clientele.Coordinated client estate planning preparation and tax preparation services.

Provided project management support to the GM SSP program, including establishing and maintaining a project schedule, as well as data review and analysis.Provided project management support to EDS Distributed Systems and Services (DSS) Service Excellence Team, including the coordination and distribution of the DSS Service Excellence Performance Report, as well as the development of the engineering activities involved with planning the automation of the report.Provided project management support to the EDS DowNET account, tracking the mitigation and resolution of issues pertaining in development of the DowNET Voice Over Internet Protocol system.Provided project management support to EDS internal systems engineering activities, with the EDS DSS Metrics team. Activities included reworking existing project schedules, directing testing activities for software production tool enhancements, and issues/risk management.Traveled frequently to provide project management support for global server farm implementation in the Navy Marine Corps Intranet Information Strike Force (NMCI ISF). Reviewed NMCI project schedules to track program server farm activities, milestones, and tasks.Managed General Motors Corporation Engineering Accounts with Transition Management, as a member of the EDS Lean Engineering / ISO9000 Implementation Team.Performed duties as Team Leader at the Buick Customer Relations CenterReviewed customer concerns when management involvement was requested on difficult customer cases.