• Delivered excellent communication with clients throughout the entire process, from initial onboarding to project completion.• Served as a liaison from a client delivery perspective, proactively managing client expectations.• Monitored adherence to project goals, checkpoints, and timelines.• Oversaw and managed 8-10 projects at any given time ensuring client’s business needs were met. • Delivered 100+ projects to F500 clients across different domains and geographies.• Responsible for administrative ancillary functions such as drafting proposals and SOWs, keeping project budgets in check, organizing project documentation and scheduling.• Developed proof of concept designs and led implementation of various commercial-off-the-shelf (COTS) products and in effect increased efficiency and throughput within business processes.

• Help develop and create Executive Briefings (frequency based on client demand), which will illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.• Maintain daily communications with customers without direction.• Created professional-client documents and reports with various data inputs including questionnaires, surveys, notes, and phone/video conferences.

• Accurately translate a wide variety of documents from Spanish to English and vice-versa.• Organize case documents and exhibits in a presentable form.• Provide insights on litigative tactics verbally and in written form.