Paul Leffler Email & Phone Number

Warrington, England, United Kingdom

It’s taken a year but I’m finally on the road helping to secure our safely train my drivers of the future. As part of the U-Drive franchise I cover the Warrington, Wigan and St Helens area of the North West for those looking to pass their driving test for a manual license

Warrington, England, United Kingdom

United Kingdom

Catering for all parties for all occasions, with 14 years of experience I always have returning customers as I don't advertise my DJing. I also provide karaoke with a back catalogue of over 9,000 songs.

The North West

I have a very good amatur acting background in theatre TV and film. I am on the books at The Drama MOB Manchester as of December 2023.

Warrington, England, United Kingdom

Deeside Industrial Park, Wales, United Kingdom

Short consultancy role in the contract management of the outsourced customer service business for Iceland and Ascensos. Measuring partnership via KPI's and day to day running of answering calls and emails. Ensuring headcount was inline with budget and making sure weekly, monthly and quarterly updates were carried out in line with contract obligations..

Manchester, England, United Kingdom

Department lead in a highly pressured busy department reestablishing and creating targets, objectives and KPI’s in order to increase productivity and reducing resolve time for customer orders. This department is business critical in retaining and converting orders, hitting sales targets which contribute directly to company profits and ensuring customer.

Liverpool, England, United Kingdom

• I lead a workforce of 20 people, including 2 managers, who run a 24-hour helpdesk answering calls and emails and monitoring jobs in support of MOD sites in the central and southwest areas of the United Kingdom. I build.
• Directed the external recruitment of personnel and the secondment of personnel from parent firms, securing the company and its personnel.
• Reduced average call duration from four minutes in February to eighteen seconds by April 2022.
• Organised 14 trips to MOD bases in central and southern England, which included Q&A sessions, to answer questions.
• Assisted in mobilisation and led recruiting for the first call centre MOD contract for VIVO Defence, valued at $900 million over seven years.
• Developed an out-of-hours staff by fostering robust relationships, mentoring, and presenting report analysis.

Kirkby, England, United Kingdom

• I identified methods to improve quality, efficiency, and productivity, reduce costs, increase profits, and expand control measures. I coached and developed a team of up to 25 agents to improve performance as per key.
• Established location in Manchester responsible for first recruiting, client engagement, and satisfying their expectations, as well as initial contract management for the DWP.
• Networked throughout Serco's visiting locations and the GROW programme's on-site education.
• Managed the SMI programme from Bolton to Kirkby, procuring the contract and overseeing all areas of agent level, financial, and client engagement.
• Supported Head of Service and Operational Managers to implement new processes, policies, and procedures during a five-month secondment to the Hull City Council Contract.
• Involved in a six-month secondment to a DWP client location to increase client profitability.

Home

I’m a volunteer on an internet radio station broadcasting across the internet via the stations website and via smart speakers across the world. I currently have two shows, one on a Thursday evening 11pm until midnight playing indie rock and alternative music. I also have another show every Friday 11pm until 1am playing dance / club classics! Come and have.

Warrington, United Kingdom

 Assistant to Business Analyst I prepared a final margin report every two days detailing costs and revenue from business units based throughout the UK. Invoice difference analysis every other day matching part numbers to purchases orders and delivery order numbers to find out correct sales orders for entry into the final margin Raising marketing and.

Manchester, Prescott & Warrington

 Experience of accounts receivable raising invoices, chasing payments, bank reconciliations, bad debt provisions and VAT return experience. Raising requisitions for purchase orders for payment of telephony invoices then arranging payment of them from accounts payable. Recharging out invoice costs, contractors time sheets, payroll costs and expenses to.

Warrington, Bolton, Whitehaven & Liverpool

Working as a Customer Service Advisor until 2004 then becoming a Team Coach and then a Team Manager in the same year before spending 2005 as an online trainer at numerous different Vertex sites

A-Level, Business Studies Gnvq Advanced

Aat Nvq Intermediate

Aat Nvq Foundation